Internal Audit Manager - Quality & Operations

Salesforce•Indianapolis, IN

13d

About The Position

Salesforce's Internal Audit organization is an independent and objective function that assists the company in meeting its goals through independent reviews and assessments of the company’s processes, information systems, and underlying internal risk and control environment. This function reports administratively to the President and Chief Operating and Financial Officer (COFO) and directly to the Audit and Finance Committee of the Company’s Board of Directors. Salesforce Internal Audit is rebuilding what internal audit is, with a vision to pioneer the agentic AI era in internal audit — moving from periodic assurance to continuous risk intelligence, with agents handling routine tasks so auditors can focus on high-value activities. The Internal Audit Quality & Operations (Q&O) team is the 'mission control' center behind the audit team, focused on driving quality and efficiency through the application of leading-edge processes. We are looking for a seasoned internal audit professional with deep, practical knowledge of the IIA Global Internal Audit Standards and the judgment to apply them efficiently. You will be shaping and simplifying the audit methodology of the future and taking the lead to deliver supporting operational processes at scale.

Requirements

5+ years in internal audit operations/professional practices, audit, or IT audit
Relevant professional certification (CIA, CPA/CA, CISA, PMP).
Deep, practical command of the IIA Global Internal Audit Standards and Topical Requirements — enough to lead the QAIP and defend methodology decisions from day one, with the judgment to apply them proportionately.
Experience in a QAIP, professional practices, or External Quality Assessment capacity within a large internal audit function.
Excellent analytical and project management skills, with the operational discipline to run recurring rhythms reliably.
A track record of deploying AI, automation, or analytics to change how work actually gets done.
Hands-on fluency with AI tools. You proactively prototype and test ideas yourself rather than waiting for direction.
Strong writing and executive communication, translating complex methodology into plain language for auditors, business partners, and the Board.
Proven ability to drive adoption and change across a global team without direct supervisory authority.
Comfort operating at pace with limited precedent, and the judgment to know which processes add the most value.
Experience at scale — high-growth or large enterprise environments.

Responsibilities

Deliver the IA Org strategy, supporting annual strategic planning and quarterly reporting cycles (V2MOM) — coordinating inputs from audit leaders, tracking progress against commitments, and flagging risks.
Build processes and tooling for the agentic era, reimagining how work actually gets done — not automating today's steps, but redesigning processes and tooling for a world where people and agents work side by side.
Lead the QAIP, running and modernizing the Quality Assurance & Improvement Program to produce forward-looking insight into quality and continuous improvement, not just retrospective scoring.
Evolve the IA methodology, refreshing the IA methodology and Standards for the services our Business Partners need most: assurance, continuous risk intelligence, and advisory.
Turn data into decisions by owning the analysis behind performance metrics and dashboards — identifying trends and emerging risks early enough to reprioritize, and driving the actions that follow.
Cultivate the agentic auditors of the future by owning the org-wide skills assessment and the strategic training plan behind it, guiding the audit team from traditional compliance skillsets toward fluency in AI, data, and human-agent collaboration.
Deploy the team by acting as resource manager for the IA Org — owning capacity planning, allocation, utilization, and schedule accuracy.
Bring the team together by planning and delivering town halls, org-wide meetings, and global summits — reading the room and pitching content to the right audience.
Support the Board conversation by helping prepare Audit & Finance Committee and executive materials, and streamlining how that reporting gets produced.
Tell our story by delivering compelling internal communications and messaging across the team and stakeholders, and growing the IA brand externally — positioning Salesforce Internal Audit as a leading voice on agentic audit.