Internal Agency Officer, Recoveries

Royal Bank of Canada•Montreal, QC

7d•Onsite

About The Position

As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.

Requirements

3+ years of Recoveries or debt collection experience
Strong written and verbal communication skills
Strong Organizational and Multi-tasking skills
Excellent negotiation and analytical ability
Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide.

Nice To Haves

Working knowledge of Federal & Provincial Regulations surrounding Student Loans
Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
Collection highway experience
Bilingual (English/French)

Responsibilities

Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
Be a National primary contact for designated agencies on our portfolio
Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate

Benefits

A comprehensive Total Rewards Program
Leaders who support your development
Ability to make a difference and lasting impact
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

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