Internal Agency Officer, Recoveries
RBC•Mississauga, ON
•Onsite
About The Position
As an Agency Recoveries Officer within RBC Credit Management and Recoveries, you will aid in maximizing recoveries after write-off, in order to minimize the RBC Royal Bank’s losses. You will service our 3rd-party collection agencies in maximizing recoveries for the bank.
Requirements
- 3+ years of Recoveries or debt collection experience
- Strong written and verbal communication skills
- Strong Organizational and Multi-tasking skills
- Excellent negotiation and analytical ability
- Available to work shifts with in the hours of 9am to 6pm, Monday to Friday
Nice To Haves
- Working knowledge of Federal & Provincial Regulations surrounding Student Loans
- Good Understanding of consumer lending products such as: visas, overdrafts, personal & business loans
- Collection highway experience
- Bilingual (English/French)
Responsibilities
- Handle inbound calls from customers, collection agencies and internal service partners, to assist with debt recovery and administration requests
- Be a National primary contact for designated agencies on our portfolio
- Decision settlement proposals from our agencies or customers, resolve complaints, approve legal action and reconcile agency payments
- Ensure that the Collection Agency is following the guidelines set forth in the Service Agreement with them through our day-to-day operations
- Take initiative to contribute to the team on any gaps in service and assist with other products when volumes dictate
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
