Internal Account Manager (INS852)

Hire Overseas•San Francisco, CA

19h•Remote

About The Position

We're looking for an Internal Account Manager to own client relationships at Hire Overseas, a fast-moving offshore staffing and HR platform placing vetted global talent into U.S. companies. You will be the primary point of contact for a portfolio of clients, keeping placements on track, resolving issues before they escalate, and ensuring clients stay engaged and satisfied long after the initial hire. This is a small business. There is no large team behind you and no playbook for every situation. You will have a high degree of ownership and autonomy, which means you make real decisions, handle real problems, and have a direct impact on whether clients stay and grow. If you are a confident communicator who takes ownership instinctively, moves fast when something needs attention, and wants a role where your judgment actually matters, this role is a strong fit.

Requirements

Proven experience in account management, client success, or a similar client-facing role in a B2B environment
Strong written and verbal English communication skills with a professional and responsive style
High ownership mindset — you take responsibility for outcomes rather than passing problems up or sideways
Comfortable operating with autonomy in a small business environment where processes are still being built and the answers are not always obvious
Organized and detail-oriented with the ability to manage multiple client accounts simultaneously without losing track of anything
Proactive and fast-moving with a bias toward action over deliberation when clients need support

Nice To Haves

Experience in staffing, recruiting, HR services, or workforce management
Background working at a small business, startup, or founder-led company
Familiarity with offshore or global hiring and the dynamics of remote contractor placements
Experience with CRM tools for tracking client interactions and account health

Responsibilities

Own a portfolio of client accounts as the primary point of contact from placement through ongoing engagement
Build strong, trust-based relationships that make clients feel supported and well-served
Conduct regular check-ins and proactively surface any issues, risks, or opportunities before they become problems
Keep clients informed, engaged, and confident in their placements without waiting for them to reach out first
Handle client concerns quickly and professionally, taking ownership of resolution rather than routing everything to someone else
Identify patterns in client feedback and flag systemic issues to leadership with recommended fixes
Coordinate internally across recruiting, operations, and leadership to resolve complex client situations
Make judgment calls on when to escalate and when to handle directly
Drive client retention by delivering a consistently high-quality account management experience
Identify opportunities to expand relationships including additional placements, new roles, or expanded scope
Track account health and flag at-risk clients early with a clear plan of action
Maintain accurate and current records of all client interactions, account status, and open items
Provide regular internal updates on portfolio health, client sentiment, and key risks
Communicate clearly and professionally in writing and on calls across all client and internal interactions