Internal Account Manager

Brenntag•Houston, TX

About The Position

The Internal Account Manager drives sales growth and profitability primarily through voice, digital, and other remote channels. Using a consultative sales approach, this role builds and maintains relationships with existing and prospective customers, identifies business opportunities, and recommends solutions—including pricing strategies—that meet customer needs and support desired product ranges and volumes. This highly autonomous position requires strong time management, proactive communication, strategic planning, and a focus on customer satisfaction while upholding Brenntag’s values and service standards. The role manages assigned accounts as their primary commercial contact, develops and executes sales plans, grows and retains customer business, and pursues new opportunities. It also involves collaboration with internal teams, use of sales and CRM tools for pipeline management and forecasting, and ongoing learning about products and market trends.

Requirements

Bachelor’s degree in Industrial Distribution, Business Administration, Sales, Marketing, or a related field is required.
Minimum 1–3 years of inside sales, account management, or business development experience; experience in lubricant or distribution sectors is preferred.
Strong consultative selling and negotiation skills, including building rapport, influencing decision-makers, and closing deals remotely.
Ability to exercise discretion and independent judgment to determine solutions that meet customer needs.
Strong time management and organizational skills to manage a high volume of customers, accounts, and priorities.
Excellent verbal and written communication skills and comfort engaging customers through digital channels.
Demonstrated commitment to understanding and addressing customer needs and supporting customer satisfaction.
Ability to work in an environment with high ambiguity and constant evolution.
Ability to collaborate effectively with internal teams to support complex customer needs and deliver solutions.

Nice To Haves

Proven track record of achieving or exceeding sales targets in a remote or digitally focused sales environment.
Experience managing a sales pipeline using CRM systems such as Salesforce and other digital sales tools.
Demonstrated success in consultative, value-based selling, including identifying customer needs and delivering tailored solutions.
Experience with email, web conferencing, and phone-based sales engagement.
Inside sales, account management, or business development experience in lubricant or distribution sectors.

Responsibilities

Develop and execute a strategic sales plan to meet or exceed established growth targets.
Nurture existing customer relationships, support retention, identify new opportunities, and re-engage lapsed or churned customers.
Prospect for new sales opportunities, qualify them, and move them through the sales pipeline.
Grow sales within existing accounts through cross-selling, up-selling, and product range expansion.
Communicate regularly with customers by email, web conferencing, and phone to understand needs, present solutions, and close sales.
Serve as the primary contact for commercial matters with assigned accounts and provide timely responses and high service standards throughout the sales cycle.
Collaborate with Sales Management, Marketing, Customer Support, Supply Chain, Logistics, and other internal stakeholders to address requests and improve customer outcomes.
Use CGE and CRM tools to manage tasks and call reports, track interactions and opportunities, maintain sales pipeline visibility, and support accurate forecasting.
Apply value-based pricing strategies consistent with customer segmentation and organizational guidelines.
Stay informed about product, market, and industry trends through training and self-directed learning.