Intern - Technical Writing

Western Governors University • Salt Lake City, UT

5d • $29 - $44

About The Position

The internship provides a current student or recent graduate with practical, hands-on experience in a technical setting while contributing to projects that support departmental and organizational goals. The intern will gain exposure to day-to-day operations, develop professional skills, and explore potential career paths. The position is part-time and intermittent, classified for fewer than 30 standard weekly hours. It requires occasional travel of up to 20%, including attendance at designated company summits, typically one to two per year. Additional travel may include conferences, company locations, and other business-related events as needed.

Requirements

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
• Must be eligible to work in the United States without sponsorship during the internship period.
• Must be in good academic standing with an expected graduation date.
• Basic understanding of databases, spreadsheets, and office productivity tools, such as Excel formulas, Google Forms, and SharePoint.
• Strong analytical, technical troubleshooting, and organizational skills.
• Comfortable learning and using new systems and applications.
• Ability to be comfortable with ambiguity and ask for help when needed.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and follow data security protocols.
• Self-motivated with strong attention to detail.

Nice To Haves

• Familiarity with help desk or ticketing systems, or cloud-based tools.
• Interest in higher education and lifelong learning.
• Technical certifications.
• Technical writing.

Responsibilities

• Assist in maintaining and updating departmental databases, spreadsheets, and content management systems.
• Support implementation and troubleshooting of office technology, software applications, and digital tools.
• Help create and update technical documentation, user guides, and standard operating procedures.
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.
• Aid in system testing, form development, and workflow automation projects using platforms such as Google Workspace, Microsoft 365, or institution-specific tools.
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login or access issues.
• Contribute to process improvement initiatives through research, analysis, and documentation.
• Collaborate with IT staff or business analysts on technology-driven projects or service requests.
• Present a final project or summary of learning to the team at the end of the internship.

Benefits

• May be eligible for mental healthcare, a retirement savings plan, and a wellbeing program.
• Prorated paid holidays and accrued sick time may be available.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed