Intern - Technical Writing

Western Governors University • Salt Lake, UT

3d

About The Position

The internship provides a current student or recent graduate with practical, hands-on experience in a technical setting while contributing to projects supporting the department and organization. The intern will gain exposure to day-to-day operations, develop professional skills, and explore potential career paths. The role includes technical documentation, database and spreadsheet maintenance, technology support, data handling, testing, and process improvement. Occasional travel of up to 20% is required, including attendance at designated company summits, typically one to two per year; additional business-related travel may be assigned as needed.

This is a part-time, intermittent position classified as working fewer than 30 standard weekly hours. The stated pay range is $29.32–$43.99 (Grade: Technical 401).

Requirements

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
• Must be eligible to work in the United States without sponsorship during the internship period.
• Must be in good academic standing with an expected graduation date.
• Basic understanding of databases, spreadsheets, and office productivity tools, such as Excel formulas, Google Forms, and SharePoint.
• Strong analytical, technical troubleshooting, and organizational skills.
• Comfortable learning and using new systems and applications.
• Ability to be comfortable with ambiguity and ask for help when needed.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and follow data security protocols.
• Self-motivated with strong attention to detail.
• Willingness to travel occasionally, up to 20%, including required attendance at designated company summits.

Nice To Haves

• Familiarity with help desk, ticketing systems, or cloud-based tools.
• Interest in higher education and lifelong learning.
• Technical certifications.
• Technical writing.

Responsibilities

• Assist in maintaining and updating departmental databases, spreadsheets, and content management systems.
• Support implementation and troubleshooting of office technology, software applications, and digital tools.
• Help create and update technical documentation, user guides, and standard operating procedures.
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.
• Aid in system testing, form development, and workflow automation projects using Google Workspace, Microsoft 365, or institution-specific tools.
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login or access issues.
• Contribute to process improvement initiatives through research, analysis, and documentation.
• Collaborate with IT staff or business analysts on technology-driven projects or service requests.
• Present a final project or summary of learning to the team at the end of the internship.

Benefits

• The part-time intermittent position may be eligible for mental healthcare, a retirement savings plan, a wellbeing program, prorated paid holidays, and accrued sick time.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed