Intern, Sales Operations

Gen Digital Inc.•Mountain View, CA

2d•Onsite

About The Position

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. Do you naturally look for faster, cleaner ways to get things done? Maybe you instinctively weigh time vs. effort when choosing a route around traffic. Or you gravitate toward self-checkout, mobile apps, or delivery—not because you have to, but because it’s simply more efficient. Or you’d rather design a better system than repeat the same manual step twice. You don’t need to be a software engineer or information systems major — but you do need to think. You naturally look at any process and wonder how to improve it You like figuring out how things work (and fixing them) You can break down a problem and explain your thinking clearly You’re curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems You’re interested in AI, data, or systems and crave seeing how it’s applied to real life You’re comfortable working with human-centric workflows—not just abstract ideas You’ll come to work with genuine curiosity and swift action impulses What you’ll be working on In this role, you’ll help us build and improve how a global sales team actually works—using AI, data, and better systems. We’re turning our customer relationship management (CRM) platform from a static system of record into a real-time, predictive deal intelligence platform. You’ll help shape that. You’ll also play a hands-on role in moving AI from experimentation into real adoption within a global sales organization.

Requirements

You naturally look at any process and wonder how to improve it
You like figuring out how things work (and fixing them)
You can break down a problem and explain your thinking clearly
You’re curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems
You’re interested in AI, data, or systems and crave seeing how it’s applied to real life
You’re comfortable working with human-centric workflows—not just abstract ideas
You’ll come to work with genuine curiosity and swift action impulses

Nice To Haves

Built something (even small) to fix a problem
Automated a task because it annoyed you
Used AI tools in a practical way (not just for fun)

Responsibilities

Stress-test and improve our AI. Push our deal intelligence tools in real scenarios, identify what’s off, and help make them actually useful for reps
Turn messy deal data into clear signals. Spot patterns across deals, regions, and channels—what’s working, what’s not—and translate that into actionable guidance
Teach AI how to “think” like a seller. Convert sales intuition into structured logic—defining what good looks like and how we guide decisions
Build out foundation behind the system. Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials)
Make onboarding exceptional. Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks
Get hands-on with the data behind it all. Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what’s actually happening vs what the system says