Intern PT

Hall County•Gainesville, GA

7d•$0 - $14•Onsite

About The Position

This position involves greeting customers, answering and routing phone calls and emails, and providing information about department services. The intern will perform various secretarial support tasks, including handling routine calls, emails, and reports. Responsibilities also include accepting and reviewing customer applications, managing departmental mail and emails, updating appointments, recording statistics, and assisting department personnel as needed. Regular and predictable attendance is required.

Requirements

High School diploma or G.E.D.
One year office related experience required.
Basic skills operating Outlook Mail and Calendar, Excel, Word, Adobe Acrobat.
Skill in operating a phone – transferring calls efficiently and tactfully.
Ability to deal professionally and courteously with the public, members of the legal community and other employees.
Ability to deal tactfully and courteously with individuals facing stressful and sensitive family law matters.
Ability to assist individuals with varied socioeconomic status and diverse social, religious, cultural or lifestyle beliefs or choices with discretion and without bias.
Ability to maintain confidentiality.
Ability to remain in a stationary position (sitting or standing).
Ability to operate a computer and other office machinery, such as a calculator, copier, and printer.
Ability to think analytically.
Ability to handle stress and emotion.
Ability to concentrate on tasks.
Ability to remember names and other details.
Ability to examine and observe details.
Ability to make decisions, and adjust to change.
Ability to direct others.
Ability to meet deadlines.
Ability to stay organized.
Ability to use math/calculations.
Ability to use a keyboard/type.
Ability to move about inside the office.
Ability to move/transport items up to 10lbs.
Ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees.
Ability to reach overhead.
Ability to push or pull.
Ability to repetitively use hands/arms/legs.
Ability to use effective verbal and written communication.
Ability to use of hand/eye coordination and fine manipulation to use equipment.
Ability to either work with others or work alone.

Nice To Haves

Some customer service experience preferred.
Ability to speak and write Spanish preferred (light Spanish writing – e.g., scheduling appointments by email).

Responsibilities

Greets customers in reception.
Answers and routes phone calls and emails, directing customers to appropriate destinations and taking messages when appropriate.
Provides public with information regarding department services.
Performs varied secretarial support work for department to include routine calls, emails and reports.
Accepts and reviews customer applications for services, checking for accuracy.
Receives and routes departmental mail and emails.
Delivers documents to other personnel and court departments.
Updates customer appointments as needed in department calendar.
Records various department statistics and maintains ongoing logs and lists.
Assists the department head and other personnel as needed.
Regular and predictable attendance is required.
Performs other related work as required.