Intern - Product Builder

Altice USA•Town of Oyster Bay, NY

About The Position

Optimum is seeking a co-op intern to contribute to real projects with business impact in connectivity, technology, and customer experience. The role involves monitoring and optimizing voice network systems, resolving issues with vendors, testing and implementing new features and releases, and supporting network operations. Co-op participants gain hands-on experience, work with industry professionals and mentors, and develop professional skills while collaborating across the organization. The position is full-time, with a 40-hour work week and a 30-minute unpaid lunch period each workday.

Requirements

Knowledge of voice network architecture and platforms, including SBC, AGC, CRE, STP, SIP GW, and IMS.
Knowledge of 3G, 4G, LTE, voice services, SIP, STP, STIR/SHAKEN, and provisioning systems.
Understanding of voice-network nodes and their relationships with customer services, including BSS and service network aspects.
Basic SQL query knowledge.
Experience with GUI-based systems and office software.
Basic knowledge of Linux/Unix.
High-advanced Excel skills.
Good written and oral communication skills.
Results-oriented and customer-oriented approach.
Strong reaction and prioritization capacity.
Good analytical skills.
Ability to learn.

Responsibilities

Engage with vendor personnel to resolve issues and implement new features and network functions.
Detect and analyze inconsistencies in internal systems that affect customers, and resolve them.
Monitor network KPIs, investigate deviations from trends, and escalate issues or take corrective actions as appropriate.
Test and implement new features, releases, and network features to improve customer experience.
Certify new devices and software.
Participate in and conduct cross-training with the team.
Create and analyze KPI reports.
Validate system alarms and resolve issues independently or with vendor support.
Identify and propose network optimizations to improve customer experience.
Perform backup and restore activities.
Support outage activities with vendor support.