Internship - Patient Access & Performance Analytics

Beacon Oral Specialists•Dallas, TX

19d•Onsite

About The Position

This 8-week internship focuses on data analysis related to patient behavior and team performance, with a specific emphasis on telephone performance and conversion. The intern will work with the Practice Development and Operations teams to answer key business questions such as where patients are being lost, why they aren't scheduling, identifying high-converting behaviors, and uncovering missed opportunities. The goal is to transform data patterns into practical insights for team huddles, coaching, and training.

Requirements

Comfortable working with data and asking why behind the numbers.
Curious about consumer behavior and patient experience.
Interested in healthcare operations, access, and performance.
Able to translate analysis into plain-language insights.

Responsibilities

Analyze calls not booked, consults not scheduled, and patients lost after first contact.
Identify recoverable patients and breakdown points in the scheduling journey.
Surface trends by practice, day, time, and team member.
Review how far out patients are being scheduled.
Identify gaps, bottlenecks, and unused capacity.
Highlight opportunities to move patients forward sooner.
Identify patterns by team member for improvement, not evaluation.
Compare high-performing behaviors to lower-conversion patterns.
Translate findings into insights usable for daily/weekly huddles, training themes, and coaching conversations.
Analyze answer rates, missed calls, and call handling outcomes.
Identify trends tied to staffing, time of day, and call volume.
Support improvements in patient experience and call conversion.
Present key findings and themes, including biggest conversion opportunities, most recoverable patients, and coaching/access improvements with the highest impact.
Deliver a short recommendations summary that Beacon can act on immediately.