Intern - IT

Catalent•Madison, WI

7d•Onsite

About The Position

Summer Intern - IT Position Summary: Work Schedule: Monday – Friday, core hours 8am-5pm 100% on-site (Madison, WI) Full-time internship starting May 18th, 2026 (12-weeks) Catalent, Inc. is a leading global Contract Development and Manufacturing Organization (CDMO). Located in Madison, WI, this facility features advanced mammalian cell line engineering and biomanufacturing capabilities using single-use systems to support scalable production. This 263,000 sq. ft. Good Manufacturing Practice (GMP) facility offers integrated formulation and analytical services to address complex development challenges in Biologics. We are looking for a motivated and enthusiastic IT Intern to join our team for the summer. This internship offers a unique opportunity to gain hands-on experience in various aspects of IT infrastructure and support. As an IT Intern, you will work closely with our Madison IT team on several key projects and daily operations. This role is designed to provide you with practical experience and a deeper understanding of user support, IT infrastructure, network management, and asset management.

Requirements

Must be currently enrolled in a college or university program
Must have a basic understanding of network infrastructure and IT hardware
Strong problem-solving skills and attention to detail.
Strong analytical and documentation skills
Excellent communication and teamwork abilities
Eagerness to learn and adapt to new technologies and processes
Individual may be required to lift and/or move 0-10 pounds frequently, and occasionally moving and/or lifting up to 40 pounds

Responsibilities

Network Infrastructure Support – Assist with switch replacements, conduct pre ‑ /post ‑ cutover testing, document network configurations, participate in downtime planning, and shadow engineers to learn MDF/IDF standards including rack organization, cable management, and environmental requirements
ServiceNow Asset & Inventory Management – Clean up and validate hardware inventory, update and maintain accurate CMDB asset records, support e ‑ waste and decommissioning workflows, and identify opportunities to improve asset ‑ management processes
MDF (Main Distribution Frame) and IDF (Intermediate Distribution Frame) Operations & Preventative Maintenance – Develop understanding of MDF/IDF structures, assist with routine maintenance tasks, and help ensure optimal reliability and performance of distribution frame environments
End-User Technical Support – Provide basic hardware/software troubleshooting and support, document common issues, and contribute to timely resolution of user-reported problems
IT Documentation & Process Optimization – Create and update SOPs, user guides, and technical documentation while contributing to efficiency improvements across IT workflows and procedures
Technical Training & Professional Development – Participate in training sessions and workshops, and shadow IT professionals across roles to build technical competency and broaden IT operational knowledge
Other duties as assigned

Benefits

Diverse, inclusive culture
Hands-on experience with real-world IT projects
Mentorship from experienced IT professionals
Opportunity to develop technical and professional skills
Gain proficiency in enterprise network upgrades and cutover procedures
Master IT asset management tools like ServiceNow
Catalent offers rewarding opportunities to further your career!
Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world.
Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.
Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us.
Join us in making a difference. personal initiative. dynamic pace. meaningful work.