Intern - IT Service Desk

Unity Health Insurance•Madison, WI

31d•$19 - $21•Onsite

About The Position

Quartz is seeking one intern to join our IT Service Desk team as an IT Service Desk Intern, from June to August 2026. This paid internship will offer valuable experience and growth opportunities to prepare you for the next steps in a career. Internship Benefits: Competitive pay ($19 - $21/Hour) Networking and team building opportunities Weeklong intern retreat in Madison, WI Personality and productivity assessment workshops (DiSC & Working Genius) All interns are assigned a buddy Mock interviews and resume workshop Job shadow experience Paid volunteering opportunity Access to participate in Employee Resource Groups

Requirements

Demonstrated interest in IT Service Desk as a possible career path
Seeking a student pursuing an Associates or Bachelors degree and Graduating between May 2026 and May 2027
Must live within a 1-hour radius of Madison, WI and be willing to travel to headquarters daily
Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

Nice To Haves

Preferred Majors: Computer Science, Computer Engineering, Information Systems, Information Science & Technology, Desktop Support, Network Specialist, Service Center Technician, or related major in IT or technical fields

Responsibilities

Health Insurance Industry Knowledge: products, regulations, competitors, recent news
Professional Skills: communication, time management, workplace etiquette
Develop proficiency in Microsoft Windows 11 and Microsoft 365 to provide effective IT support
Develop on-the-job training and experience in technical problem solving and user support in a helpdesk / service desk setting
Effectively manage and resolve tickets using ServiceNow, provide phone support, and troubleshoot user issues proactively