IT Service Desk Technician

Uline-posted 6 days ago
$24 - $30/Yr
Full-time • Entry Level
Onsite • Pleasant Prairie, WI
5,001-10,000 employees
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Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U.S. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours: Sunday - Thursday, 6 AM to 2:30 PM

  • Provide support and troubleshooting for desktop, laptop and data center hardware / software issues.
  • Create incident tickets to document issues and route tickets to appropriate support group.
  • Handle major IT incident management to quickly resolve issues that impact the business.
  • Support IT operations including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
  • Conduct user account set-up, security maintenance and systems monitoring.
  • High school diploma or equivalent.
  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.
  • Experience with incident, change and problem management in a multi-location data center.
  • Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow.
  • Bachelor's degree preferred.
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • On-site café and first-class fitness center with complimentary personal trainers.
  • Over four miles of beautifully maintained walking trails.
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