IT Service Desk Intern

precisiondril • Houston, TX

1d

About The Position

This internship provides a valuable opportunity to gain practical experience in a dynamic IT environment. The intern will work closely with the Service Desk team to develop technical skills, enhance problem-solving abilities, and contribute to the overall efficiency of IT support operations. As a Service Desk Intern, your primary responsibilities will revolve around providing technical support and assistance to end-users. The role involves various tasks related to call handling, hardware support, and ticket management. Below is a detailed job description:

Requirements

• Currently enrolled in a university or college and pursuing a degree in Information Technology, Computer Science, or a related field
• Communication Skills: Good written and verbal communication skills
• Technical Aptitude: Basic understanding of computer hardware and software
• Customer Service: Strong customer service skills by being able to respond to customers over the phone and by email or instant message
• Problem-solving: Demonstrated ability to analyze and troubleshoot technical issues
• Team Collaboration: Ability to work effectively within a team environment
• Must be able to lift a minimum of 30 lbs.
• Accountability: Taking initiative in analyzing and troubleshooting technical issues
• Decision-Making: Making decisions on problem-solving steps based on training and available information
• Applicants must be available for a non-negotiable start date of Monday May 18, 2026.
• Applicants must be 18 years or older.
• Applicants must have housing accommodations or transportation in the Houston area as Precision does not provide internship housing.
• By May 4, 2026, applicants must have completed at least their first year of study in a post-secondary program/Technical Institute (see job posting).

Responsibilities

• Provide support and assistance for incoming calls, emails, and walk-by requests
• Learn to identify and prioritize user issues
• Assist in the imaging and configuration of client-facing computers
• Learn the process of setting up and deploying software
• Learn procedures for safeguarding and managing user information
• Learn the process of wiping and preparing hardware for recycling
• Follow guidelines for environmentally responsible hardware disposal
• Participate in inventory tracking and updating processes
• Learn to maintain accurate records of hardware and software assets
• Gain experience in creating, updating, and closing tickets for tracking purposes
• Work alongside team members to understand the ticketing system

Benefits

• A work environment where you can expect to enjoy a work-life balance that promotes personal health and well-being
• Personal development to grow your career with us based on your strengths and interests
• Networking and employee engagement events
• Career development seminars
• Precision offers afternoons off before a long weekend

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed