IT Service Desk Intern
About The Position
PCG is looking for talented students to join our 2026 Summer Internship Program at our Corporate Headquarters in Lenexa, KS! This is a full-time paid internship supporting our Information Technology Department during the summer of 2026. Applicants for the Summer program should be able to commit to a 10-week internship, Monday through Friday from 8:00am – 5:00pm. This role is responsible for assisting with the following: Support the IT team in maintaining hardware, software, systems, and applications Assist with troubleshooting issues and provide technical support Field incoming support requests (phone and tickets) Triage and resolve support requests as necessary Escalate advanced issues to appropriate support team Maintain excellent records of work completed Perform tests validating resolutions provided Engage all tickets assigned within internal SLAs Manage, execute, and document project work
Requirements
- Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025
- Must have interest in customer-focused work, supporting the IT Service Desk
- Must have reliable transportation to the office in Lenexa, KS
- Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
- Strong verbal and written communication skills
- Ability to work effectively in a team environment
- Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
- Displays excellent customer service skills
- Critical thinking and problem-solving skills
- Ability to multitask
Nice To Haves
- Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
- Local to the Kansas City Metro Area
- This role is not eligible for visa sponsorship.
Responsibilities
- Support the IT team in maintaining hardware, software, systems, and applications
- Assist with troubleshooting issues and provide technical support
- Field incoming support requests (phone and tickets)
- Triage and resolve support requests as necessary
- Escalate advanced issues to appropriate support team
- Maintain excellent records of work completed
- Perform tests validating resolutions provided
- Engage all tickets assigned within internal SLAs
- Manage, execute, and document project work
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What This Job Offers
Job Type
Full-time
Career Level
Intern
