Intern IT Service Desk

City of Gainesville•Gainesville, FL

2d•$15 - $25

About The Position

Incumbents will undertake a variety of entry-level assignments and projects in support of the assigned department. This temporary position provides developmental opportunities for students in business and technical work settings and assists in preparing them for possible future employment in these areas. Positions allocated to this class report to direct supervisor and works under general supervision.

Requirements

Graduation from high school or possession of an acceptable equivalency diploma; and must be enrolled in an institution of higher learning as a student working toward the completion of an associate, or bachelor degree in a related field.
Documentation indicating current enrollment, college level, and certifications, if applicable, will be required from the student upon hiring.
Human Resources will obtain current documentation at time of hire.
Documentation will be required for each educational level after hire.
The student must maintain at least a 2.0 GPA.
Students must be able to work 15 to 20 hours per week.
Relevant work or classroom experience in area related to Department.
Basic knowledge of organizational policies, procedures, and practices.
Strong knowledge of Microsoft Office.
Analytical abilities and aptitude in problem solving.
Ability to understand and follow moderately-complex oral and written instructions.
Excellent written and oral communication skills as demonstrated by the ability to articulate complex information and issues clearly and concisely.
Strong interpersonal skills as demonstrated by the ability to interact collaboratively and productively and to establish and maintain effective working relationships with individuals of diverse backgrounds including elected and appointed government officials, Charter Officers, City employees, representatives of other agencies, and the general public.

Nice To Haves

Innovative and forward thinking.
Strong research and writing skills preferred.

Responsibilities

Shadow and train with experienced and accomplished professionals in assigned area.
Learn and master internal operations, which could include accounting, event planning, finance, human resources, payroll, marketing, customer service, and other daily operations.
Assist department and staff with day-to-day operations and tasks.
Assist in preparing information and research materials; create and maintain PowerPoint presentations and Excel spreadsheets.
Assist with assignments and special projects specific to department.
Assist in writing reports, conducting research, analyzing data, and making recommendations to improve effectiveness and efficiency.
Communicate effectively with a variety of audiences, including the Mayor, City Commissioners, and members of the public.
May attend business meetings and networking events.
Attends work on a continuous and regular basis.
Assist with normal office duties such answering phone inquiries, directing calls, and providing basic company information; oversee mail deliveries, packages, and couriers.
Provide clerical support by taking memos, maintaining files, and organizing documents; photocopy, fax, scan as needed.
Performs other related duties as assigned.