IT Solutions Service Desk Summer Intern

Envoy • Orlando, FL

17d • Onsite

About The Position

The Service Desk Summer Intern supports the Pioneers user base as a member of the Pioneers IT Service Desk team during a defined summer internship period. This role focuses on Tier 1 support activities while intentionally participating in the life of the IT team, including spiritual formation, prayer, and team rhythms. The internship is designed to provide hands-on technical experience and spiritual growth in a mission-driven environment.

Requirements

• Desire to grow spiritually while serving on a Christ-centered team
• Strong interest in information technology and hands-on learning
• Customer-service oriented with strong interpersonal skills
• Effective communication skills
• Willingness to learn, receive coaching, and grow in both technical and professional capacity
• Basic familiarity with Windows and/or macOS environments
• Ability to work well within a team environment under supervision

Nice To Haves

• Familiarity with collaboration tools such as Teams, SharePoint, or similar platforms is a plus

Responsibilities

• Provide Tier 1 technical support to Pioneers staff, including basic desktop, application, and account-related troubleshooting
• Assist with hardware and software setup, imaging, and deployments under supervision
• Respond to service desk tickets in a timely, professional, and service-oriented manner
• Escalate issues appropriately to Tier 2 and Tier 3 staff
• Support ad-hoc IT requests and small projects as assigned
• Participate in IT team meetings, prayer times, and team development activities

Benefits

• Housing is provided by the program
• Virtual support raising coaching will be provided for each Intern in the months prior to internship.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed