IT Help Desk Intern

Impinj • Seattle, WA

3d • $26 - $40 • Hybrid

About The Position

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet.
Team Overview:
Impinj is seeking an IT Help Desk Intern specializing in Technical Customer Support to join our Help Desk team. This role will work closely with our IT Support Analysts and all levels of the organization. As an intern, you will have the opportunity to build practical IT skills by supporting end users, preparing and maintaining devices, assisting with account access, and helping manage the company’s technology assets.
Why Intern with Impinj:
The Impinj Summer Internship Program is designed to provide undergraduate and graduate students with a comprehensive learning experience that goes beyond traditional work assignments. It offers a unique blend of professional development, mentorship, and networking opportunities to help interns thrive in their roles and prepare for successful careers. Students develop valuable skills through interactive learning sessions and receive personalized mentorship and guidance from early-career colleagues.
The program offers more than just a resume boost. It’s a chance to access hands-on experience, leadership insights, and a network of peers and mentors that lasts well beyond the summer.
Learn what our interns last year had to say about their experience: Impinj Intern Program: A Season of Learning, Connection, and Fun (Impinj blog).
This Summer Internship Cohort begins on Monday, June 15 and ends September 4. The start date is firm; the end date is flexible to end early. All internship positions report at least on a hybrid basis to our Seattle office. There is opportunity for full time employment for those graduates or those in their senior year.

Requirements

• Currently enrolled in a Bachelor's or Master's program in Computer Science, Information Technology, or a related field
• Basic knowledge of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Strong problem-solving skills and ability to troubleshoot technical issues
• Excellent communication skills, both verbal and written
• A customer service-oriented attitude with a willingness to learn
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills

Responsibilities

• Respond to IT support requests via phone, email, or in-person in a timely and professional manner
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, mobile devices, and other IT equipment
• Assist with network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations
• Provide support for remote users, ensuring they have secure access to necessary resources
• Assist with inventory tracking and equipment lifecycle management, such as checking in returned equipment and assessing what equipment can be deployed
• Ensure conference rooms are running correctly
• Provide IT support to in-house company events
• Install, configure, and maintain operating systems, software applications, and security updates
• Manage user accounts, permissions, and access rights in various systems, including Active Directory and other enterprise applications

Benefits

• Competitive benefits
• Support for remote work or a desk with a view
• Weekly Q&A sessions with our executive team
• Impinj provides an environment that fosters openness and innovation and is developing technology that delivers a positive impact on the world.
• Collaboration and teamwork are highly valued, and accomplishments are duly celebrated.
• We have an open paid time-off policy paired with a respect for work/life balance.
• Our headquarters is located in Seattle with spectacular views of the Olympics, Lake Union, and Mt Baker, which can be enjoyed from our rooftop deck.
• Our Brazilian site is in Porto Alegre, Rio Grande do Sul state, at “Tecnopuc,” a technology park that offers a very nice workplace for the development of groundbreaking technologies.
• US based employees have access to healthcare benefits; a 401(k) plan and company match among others.

What This Job Offers

• Career Level: Intern