IT Help Desk Intern

Impinj•Seattle, WA

3d•$26 - $40•Hybrid

About The Position

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet. Team Overview: Impinj is seeking an IT Help Desk Intern specializing in Technical Customer Support to join our Help Desk team. This role will work closely with our IT Support Analysts and all levels of the organization. As an intern, you will have the opportunity to build practical IT skills by supporting end users, preparing and maintaining devices, assisting with account access, and helping manage the company’s technology assets. Why Intern with Impinj: The Impinj Summer Internship Program is designed to provide undergraduate and graduate students with a comprehensive learning experience that goes beyond traditional work assignments. It offers a unique blend of professional development, mentorship, and networking opportunities to help interns thrive in their roles and prepare for successful careers. Students develop valuable skills through interactive learning sessions and receive personalized mentorship and guidance from early-career colleagues. The program offers more than just a resume boost. It’s a chance to access hands-on experience, leadership insights, and a network of peers and mentors that lasts well beyond the summer. Learn what our interns last year had to say about their experience: Impinj Intern Program: A Season of Learning, Connection, and Fun (Impinj blog) . This Summer Internship Cohort begins on Monday, June 15 and ends September 4. The start date is firm; the end date is flexible to end early. All internship positions report at least on a hybrid basis to our Seattle office. There is opportunity for full time employment for those graduates or those in their senior year.

Requirements

Currently enrolled in a Bachelor's or Master's program in Computer Science, Information Technology, or a related field
Basic knowledge of computer hardware, software, and networking concepts
Familiarity with Windows and macOS operating systems
Strong problem-solving skills and ability to troubleshoot technical issues
Excellent communication skills, both verbal and written
A customer service-oriented attitude with a willingness to learn
Ability to work independently and as part of a team
Attention to detail and strong organizational skills

Responsibilities

Respond to IT support requests via phone, email, or in-person in a timely and professional manner
Diagnose and resolve hardware and software issues on desktops, laptops, printers, mobile devices, and other IT equipment
Assist with network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations
Provide support for remote users, ensuring they have secure access to necessary resources
Assist with inventory tracking and equipment lifecycle management, such as checking in returned equipment and assessing what equipment can be deployed
Ensure conference rooms are running correctly
Provide IT support to in-house company events
Install, configure, and maintain operating systems, software applications, and security updates
Manage user accounts, permissions, and access rights in various systems, including Active Directory and other enterprise applications

Benefits

The benefits listed below may vary depending on the nature of your employment with Impinj and the country where you work.
The typical base pay range for this role across the US is $26.00/hr - $40.00/hr .
Individual base pay depends on various factors such as complexity and responsibility of role, job duties, requirements, and relevant experience and skills.
Both market wage data and the mid-point of the pay range is reviewed and used as the starting point for all new hire offers.
Offers are made within the base pay range applicable at the time.
At Impinj certain roles are eligible for additional rewards, including merit increases, annual bonus and stock.
These awards are allocated based on individual performance.
In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
US based employees have access to healthcare benefits; a 401(k) plan and company match among others.
For a more comprehensive list of US employment benefits, click here.
Competitive benefits.
Support for remote work or a desk with a view.
Weekly Q&A sessions with our executive team.