IT Help Desk Intern
About The Position
We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation. Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering architecture and construction excellence on a broad range of project types. At Beck, you will find yourself surrounded by passionate colleagues from our Dallas, Atlanta, Austin, Charlotte, Denver, Fort Worth, Mexico City, and Tampa offices who have a collaborative mindset and care about each other’s success. We are committed to hiring the best and brightest, and that's why we are seeking a IT Tech Support Intern like you to support our team and continue building Beck's respected reputation. What you bring to the table We are seeking a highly motivated IT Tech Support Intern to join our team. This position offers an excellent opportunity for individuals interested in gaining practical experience in IT support within a professional environment. The successful candidate will work closely with our IT team to provide technical assistance and support to internal users.
Requirements
- Current enrollment in a degree program in Information Technology or related field.
- Strong interest in IT support and technology.
- Familiarity with Microsoft Windows and Office applications.
- Knowledge of help desk ticketing systems.
- Basic understanding of computer hardware, software, and networking concepts.
- Excellent communication and customer service skills.
Responsibilities
- Respond to IT support requests via email, phone, or in-person, providing timely and effective solutions.
- Troubleshoot hardware, software, and network issues, escalating complex problems to senior team members when necessary.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Document support processes, troubleshooting steps, and resolutions for future reference.
- Assist with IT projects and initiatives as assigned by senior team members.
- Keep abreast of emerging technologies and industry trends to enhance technical knowledge and skills.
Benefits
- 401k match and free SmartDollar program for financial wellness
- Free dedicated financial coach
- Personal health & fitness program for tracking activities & earning rewards
- Paid family leave
- Health discounts on medical premiums
- Free comprehensive health screenings
- Free health coach program for weight-loss & hypertension management
- Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood).
- Free Life Coach
- Pet insurance discount
- Organized projects and events to support our communities
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
