Intern, Guest Experience

Enterprise Center•Saint Louis, MO

1d•Onsite

About The Position

This internship offers a behind-the-scenes look at live event operations through hands-on experience with the Guest Experience and Public Safety teams. These departments oversee more than 250 staff members and play a vital role in delivering a world-class experience at both Enterprise Center and Stifel Theatre. This is a paid, part-time internship working approximately 20-29 hours per week.

Requirements

Current enrollment as a college student or recent graduate
Desire to gain hands-on experience in professional sports, hospitality, venue operations, security, and event management
Excellent written, verbal, and interpersonal skills required
Comfortable working both independently and collaboratively in a fast-paced environment
Observant and proactive, with a focus on problem-solving and guest satisfaction
Ability to interact professionally with a diverse range of staff and guests
Familiarity with Microsoft Office (Word, Excel, PowerPoint) and creative platforms such as Canva
Availability to work daytime, evening, and weekend hours

Responsibilities

Support Guest Experience Managers during hockey games, concerts, and family shows
Coordinate staff check-in, event equipment distribution, VIP activities, guest assistance, and other operational needs on event days
Serve as a point of contact for guest inquiries, issue resolution, and wayfinding
Oversee the distribution and tracking of event equipment, including radios and ticket scanners
Maintain and manage both venues lost and found, providing both inventory oversight and guest support
Organize and distribute wristbands for Club-level access and special event areas
Track and compile guest feedback, outstanding staff recognitions, attendance records, as well as uniform and equipment inventory
Contribute to the development and implementation of safety policies and procedures
Uphold safety regulations and industry best practices in all aspects of assigned work
Shadow Guest Experience leadership to gain a comprehensive understanding of event operations
Performs other duties as assigned by Guest Experience