Intern - Summer 2026 - End User Support

Careers at Crestron • Rockleigh, NJ

1d • Onsite

About The Position

Crestron Electronics maintains a prominent role as a leader in the AV industry as we continue to promote innovative solutions that allows us to offer an extensive product portfolio focused on providing comprehensive solutions that meet the evolving needs of our customers. We want to create career opportunities for individuals who are driven by excellence and are the motivation to leave their mark on a brand that is synonymous with innovation; as a result, we have an exciting opportunity for a Summer 2026 Intern - End User Support to join our IT Services department in Rockleigh, NJ This role has been designated for a 100% On-Site work arrangement.
Crestron Interns and Co-Ops can expect to be challenged with meaningful projects and tasks alongside professionals and subject matter experts in the field. Interns and Co-Ops are assigned a dedicated mentor who will be responsible for their development and acclimation to the company. Crestron will also provide a variety of training and networking opportunities to participants in the program, seeking to present participants with a comprehensive experience that enhances technical and non-technical skill sets and to prepare students for their professional careers. Crestron is an equal opportunity employer proud of its commitment to Diversity & Inclusion.
Our formal Summer Internship program will begin in late-May / early-June and continue through mid-August. Over the past several years, our internship program has led to dozens of full-time offers to program alumni. We are committed to helping participants in the program succeed in their future by providing opportunities for growth and advancement.

Requirements

• Must be enrolled in a college or university working toward a bachelor’s degree in Informational Technology or closely related field
• Must be available to work up to 40 hours per week during the entire internship period
• Must be commutable to and from the Rockleigh, NJ area for the duration of the internship period
• Must have permanent, unrestricted work authorization in the United States now and in the future
• Able to perform hardware maintenance and repair on computers, monitors printers and peripherals.
• Able to clearly and confidently assist users over the phone and walk them through basic operations when remote assistance is not an option.
• Perform basic user computer training as needed for computer software and hardware.
• Answer helpdesk phones and log all calls incident tracking system.
• Troubleshoot and solve PC hardware, software, and network connectivity problems.
• Perform basic hardware, software, and peripheral installations and upgrades.
• Install, modify, and make minor repairs to computer hardware and software systems.
• Assist system administration in troubleshooting more difficult incidents.
• Provide positive, quality service to all users and fellow team members.
• Support and promote Crestron policies.
• Maintain accountability of user issues and property
• Must be responsible, self-motivated, creative, have a solid work ethic and have a desire to produce a quality product
• Strong communication skills (verbal, non-verbal, written, and listening) with the ability to articulate work at different levels of the organization
• Strong problem-solving skills Inquisitive individual with a desire to learn, possessing a long-term desire to work in the Informational Technology space
• Ability to prioritize tasks and handle numerous assignments simultaneously
• Positive, personable, and able to work cohesively with others across various divisions

Responsibilities

• Provide project support to IT initiatives.
• Provide prompt, efficient, and accurate technical support to all customers via phone, email, in person, and remote.
• Utilize Service-Now for proper incident tracking and management of issues.
• Build process and help documentation for IT knowledgebase.
• Support desktop operating systems, hardware, and software.
• Conduct research on products or bugs when requested.
• Special Projects as assigned.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees