End User Support Specialist

Sentinel • Berwyn, IL

1d • Onsite

About The Position

Sentinel is seeking an End User Support Specialist to provide on-site technical support for one of our valued clients. This role is responsible for troubleshooting and repairing desktops and laptops, performing system imaging and re-imaging, and ensuring all devices are secure, compliant, and operating at peak performance. The ideal candidate is customer-focused, collaborative, and maintains a high level of professionalism in a client-facing environment. This is a full-time, on-site position based at client locations in Chicago, IL.

Requirements

• 1-3 years of experience in similar role
• Experience troubleshooting and repairing desktop and laptop hardware
• Experience with re-imaging software a must
• Excellent communication skills
• Ability to lift 50 pounds and to stand for a long period of time
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

Nice To Haves

• A+ Certification preferred
• SCCM experience preferred

Responsibilities

• Troubleshooting and repairing desktops and laptops
• Performing system imaging and re-imaging
• Ensuring all devices are secure, compliant, and operating at peak performance

Benefits

• Medical
• Dental
• Vision
• 401K
• 529
• Life Insurance
• Income Protection Short and Long-Term Disability
• Medical and Child/Elder Care
• Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education
• Identity Theft Protection and Assistance
• Legal Services
• Employee Assistance Program
• Two weeks’ vacation
• additional paid time-off for Personal and Sick
• certification and hands-on training
• employee discount for product services and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees