Intern - Summer 2026 - End User Support

Creston • Rockleigh, NJ

1d • Onsite

About The Position

Crestron Electronics is a leader in the AV industry, offering innovative solutions and a comprehensive product portfolio. We are seeking a Summer 2026 Intern for End User Support to join our IT Services department in Rockleigh, NJ. This is a 100% On-Site role. Crestron Interns will work on meaningful projects with professionals and subject matter experts, guided by a dedicated mentor. The program includes training and networking opportunities to enhance technical and non-technical skills, preparing students for professional careers. Crestron is an equal opportunity employer committed to Diversity & Inclusion. The formal Summer Internship program runs from late-May/early-June through mid-August. Many past interns have received full-time offers, reflecting our commitment to participant growth and advancement.

Requirements

• Must be enrolled in a college or university working toward a bachelor’s degree in Informational Technology or closely related field.
• Must be available to work up to 40 hours per week during the entire internship period.
• Must be commutable to and from the Rockleigh, NJ area for the duration of the internship period.
• Must have permanent, unrestricted work authorization in the United States now and in the future.
• Able to perform hardware maintenance and repair on computers, monitors printers and peripherals.
• Able to clearly and confidently assist users over the phone and walk them through basic operations when remote assistance is not an option.
• Perform basic user computer training as needed for computer software and hardware.
• Answer helpdesk phones and log all calls incident tracking system.
• Troubleshoot and solve PC hardware, software, and network connectivity problems.
• Perform basic hardware, software, and peripheral installations and upgrades.
• Install, modify, and make minor repairs to computer hardware and software systems.
• Assist system administration in troubleshooting more difficult incidents.
• Provide positive, quality service to all users and fellow team members.
• Support and promote Crestron policies.
• Maintain accountability of user issues and property.
• Must be responsible, self-motivated, creative, have a solid work ethic and have a desire to produce a quality product.
• Strong communication skills (verbal, non-verbal, written, and listening) with the ability to articulate work at different levels of the organization.
• Strong problem-solving skills.
• Inquisitive individual with a desire to learn, possessing a long-term desire to work in the Informational Technology space.
• Ability to prioritize tasks and handle numerous assignments simultaneously.
• Positive, personable, and able to work cohesively with others across various divisions.

Responsibilities

• Provide project support to IT initiatives.
• Provide prompt, efficient, and accurate technical support to all customers via phone, email, in person, and remote.
• Utilize Service-Now for proper incident tracking and management of issues.
• Build process and help documentation for IT knowledgebase.
• Support desktop operating systems, hardware, and software.
• Conduct research on products or bugs when requested.
• Special Projects as assigned.

What This Job Offers

• Career Level: Intern