Intern, Electronic Banking, South Bend, IN (Summer 2027)
About The Position
The Electronic Banking Intern will support the Bank’s digital strategy by researching Gen Z clients’ and prospective clients’ behaviors, preferences, and expectations. The intern will examine how younger users interact with digital banking tools, identify usability and communication gaps, and present recommendations to inform future design and engagement improvements. Alongside an individual research project, the intern will gain exposure to Electronic Banking disciplines, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. The internship is an anticipated 10-to-12-week, paid summer opportunity, with flexible start and end dates, an anticipated 40-hour work week from Monday through Friday, and an on-site work location in South Bend, Indiana. Program activities include orientation, networking, exposure to digital banking operations and client experience initiatives, a hands-on Gen Z research project, and a capstone presentation to Electronic Banking leadership.
Requirements
- High school diploma or GED.
- Pursuing a bachelor’s degree in Business, Marketing, Data Analytics, Management Information Systems, or a related field.
- Interest in banking, digital user experience, financial technology, or customer behavior research.
- Strong communication and storytelling skills, including the ability to translate data into actionable insights.
- Proficiency in Microsoft Office software, including Excel and Word.
- Good organizational skills.
- Analytical and problem-solving skills with attention to detail.
- Ability to prioritize workload and manage multiple competing tasks and demands.
- Ability to meet deadlines.
- Good written and verbal communication skills.
- Regular and predictable attendance.
Nice To Haves
- Experience or coursework in survey design, data visualization, or UX research.
Responsibilities
- Conduct qualitative and quantitative research on Gen Z users’ digital banking experiences, such as peer surveys, focus groups, and app reviews.
- Benchmark community banks and fintech companies to identify best practices for mobile and online banking engagement.
- Summarize research findings and present actionable recommendations to Electronic Banking leadership and Marketing teams.
- Complete compliance training related to the position.
- Develop and execute a peer insights survey, summarize key findings, and present recommendations to the Electronic Banking leadership team.
Benefits
- Paid internship opportunity.
- Orientation and networking opportunities with other interns, colleagues, and senior management.
- Exposure to digital banking operations, reporting, and client experience initiatives.
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
