Intern, Electronic Banking, South Bend, IN (Summer 2027)
About The Position
The Electronic Banking Intern will support the Bank’s digital strategy by researching Gen Z client behaviors, preferences, and expectations. The intern will examine how younger clients and potential clients use digital banking tools, identify usability and communication gaps, and develop recommendations to inform future design and engagement improvements. The intern will also gain exposure to Electronic Banking disciplines, including Support Operations, Harvester Optimization, Reporting and Analytics, and Enterprise Projects. The internship includes a hands-on Gen Z research project and a capstone presentation of recommendations to the Electronic Banking leadership team. It is a paid, on-site summer opportunity in South Bend, Indiana, with a desired duration of 10 to 12 weeks and flexible start and end dates. The anticipated work week is 40 hours, Monday through Friday.
Requirements
- High school diploma or GED.
- Pursuing a bachelor’s degree in Business, Marketing, Data Analytics, Management Information Systems, or a related field.
- Interest in banking, digital user experience, financial technology, or customer behavior research.
- Proficiency in Microsoft Office software, including Excel and Word.
- Strong communication and storytelling skills, including the ability to translate data into actionable insights.
- Good organizational skills.
- Analytical and problem-solving skills with attention to detail.
- Ability to prioritize workload and manage multiple competing tasks and demands.
- Ability to meet deadlines.
- Good written and verbal communication skills.
Nice To Haves
- Experience or coursework in survey design, data visualization, or UX research.
Responsibilities
- Conduct qualitative and quantitative research on Gen Z digital banking experiences, such as through peer surveys, focus groups, and app reviews.
- Benchmark community banks and fintechs to identify best practices for mobile and online banking engagement.
- Develop and execute a peer insights survey and summarize key findings.
- Present actionable recommendations and research findings to Electronic Banking leadership and Marketing teams.
- Participate in exposure to digital banking operations, reporting, and client experience initiatives.
- Complete compliance training related to the position.
- Maintain regular and predictable attendance.
Benefits
- Paid opportunity
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What This Job Offers
Career Level
Intern
Education Level
High school or GED
