Intern - Customer Operations (Must reside in Tampa, FL)

IFCO SYSTEMS US, LLC•Tampa, FL

13d•Onsite

About The Position

The candidate will focus on learning IFCO internal processes by supporting the Customer Operations Team with projects and daily tasks.

Currently enrolled in a 4-year undergraduate or postgraduate degree program
Interest in learning more about supply chain and customer service processes
Experience in process development and improvement
Minimum 20 hours of availability per week
Strong written and verbal communication skills
Ability to work well in a team environment
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite and ability to learn other technology. Strong Excel skills are required.
Ability to manage data and speak directly with internal teams and external stakeholders.

Shadow Customer Operations team to observe daily tasks and learn about different interactions with our customers
Assist the Customer Operations team in providing customers with strong product knowledge and specifications
Develop an understanding of the supply chain and how the Customer Operations impacts it both directly and indirectly
Collaborate with internal departments and operation centers to learn how to resolve service, billing, and quality concerns promptly
Learn and execute the Audit and Reconciliation process.
Work alongside the Customer Operations team to reconcile the assigned list of customers
Gather an understanding of key departmental metrics and the role they play in the business
Learn and support the execution of the Extended Hire Process
Work alongside the Senior Sales Operations Analyst to gather data and execute the monthly billing process for the program
Collaborate with Customer Operations and Sales to support monthly “Get Well” calls by gathering and organizing applicable data for selected customers.