Intern, Custom Programs

Academic Travel Abroad Inc•Washington, DC

4d•Hybrid

About The Position

The CET Intern for Custom Programs will learn about and gain experience in the International Education field firsthand by playing a key role in the daily workflow and overall operations of a study abroad provider. Through ongoing professional development opportunities, they will build valuable skills and be exposed to a wide variety of aspects of the study abroad program lifecycle, from design, planning, and execution, to collaborating with higher education institutions, and supporting students. The intern provides support for the Custom Programs team. This team actively supports CET’s mission by serving as a trusted resource and partner to faculty and educational institutions in the development of global programs and providing support that prepares students academically, culturally and personally for their programs abroad. They lead the business and proposal development process with faculty and study abroad office institutional partners, collaborate with CET on-site colleagues to plan and execute programs worldwide, and administer the CET registration and pre-departure process prior to students’ arrival on-site. The team’s broad range of services seeks to support CET’s reputation as an innovative and thoughtful partner that institutions trust to operate high-quality program experiences for their students. The Intern will contribute to the team responsibilities by supporting deliverables to students and study abroad offices, fielding general questions, processing application materials, preparing initial proposal drafts, and completing student resource-based projects (guides, orientation presentations, etc.) and research.

Requirements

A commitment of at least 6 months is preferred
An early career professional or current student with an associate or bachelor’s degree, in any field, or at least 2 years of college/higher education
Effective verbal and written communication skills and interpersonal skills
Excellent organization skills and attention to detail
Cross-cultural awareness and sensitivity
Experience with Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams, SharePoint)
Self-Motivation and ability to be a team-player
Strong time-management skills
Patience, flexibility, positive attitude, and a sense of humor

Nice To Haves

Experience participating in a study abroad or exchange program is preferred
Interest in the field of International Education or global academic exchanges, including potential future employment opportunities with CET. Several CET staff members started as interns.

Responsibilities

Drafting helpful pre-departure resources for new custom program locations.
Collaborating with DC and on-site colleagues to make updates to or ensure accuracy of existing information.
Assisting in the preparation of external-facing program proposals, pre-departure guides, calendars, arrival instructions, visa information, and other documents that are part of the program lifecycle and department workflow.
Preparing reports on student trends and other research to aid the team in their work.
Research new opportunities and make recommendations on program development and student support processes.
Collaborate with team on developing marketing materials and communication strategies
Taking the lead on special projects as needed
Assisting with programs assigned and managed by other CET departments as needed, and/or contributing to organization-wide initiatives such as Sustainability and JEDI (Justice, Equity, Diversity & Inclusion).
Track and analyze student registration data collection by performing regular registration progress audits and support the Custom Programs Coordinator with routine follow-up with students for completion of missing items
Support the CET Custom inbox: read through new emails, respond or forward as appropriate.
Manage email templates for responses to FAQs, confirmation of receipt to students.
Join business development and exploratory intake calls with potential partner institutions to assist in updating internal systems with accurate and consistent program details and learn about the array of customized programs in the field.
Collaborate with the team to ensure that all contractual deliverables are met for each custom program’s institutional partner.
Create draft calendars and other tracking systems to organize information and support efficiency.
Opportunity for informational interviews with CET staff from across the organization to explore career paths in International Education
Attend CET-wide meetings and relevant trainings to gain familiarity with the organization, CET program sites, and the field of international education