Intern-College - Customer Revenue

CPS Energy•San Antonio, TX

3d•Onsite

About The Position

The CPS Energy Internship Program is designed to meet the industry’s rapidly changing workforce needs by providing local San Antonio college students with public utility career experience. Through the internship program students are paired with a mentor to acquire meaningful hands-on experience that expands their understanding of how the industry works and exposes them to essential skills they must acquire or develop to be successful. The internship is not only meant for the intern to learn how to perform, but to also understand the rationale behind the strategies that are being used. The Customer Revenue intern helps analyze customer billing and payment issues by gathering information, identifying patterns, and summarizing findings for management. They collaborate with crossfunctional groups to understand billing processes and contribute to processimprovement discussions. This role strengthens analytical, communication, and operational skills while providing handson experience in a business environment. Fall 2026 Internship Cohort Application deadline: 6/19/2026 Location: CPS Energy headquarters 500 McCullough Ave., San Antonio, TX 78215 Current college transcript is required for the application

Requirements

Working knowledge of Microsoft Office.
Must be currently enrolled in a related discipline.
A minimum GPA of 2.5.
Must currently reside within 120 miles of CPS Energy Headquarters.
Demonstrated leadership potential.
Self-motivated and results oriented.
Exceptional communication skills.
Effective networking skills.
Demonstrated critical thinking and problem-solving skills.
Demonstrate an interest in a career applicable to the utility industry.
Participate in full-time employment with CPS Energy.
Attend all activities sponsored by CPS Energy during employment.
Pass a drug test and background screen prior to employment with CPS Energy.
Submit application, resume, transcripts.

Nice To Haves

Foundational analytical skills
Experience with spreadsheets or data tools
Strong written and verbal communication
Interest in finance, accounting, or operations
Ability to learn enterprise systems quickly

Responsibilities

Analyze trends in billing and payment data to help identify root causes of customer issues.
Assist with troubleshooting system failures by reviewing logs, account data, and field notes.
Use historical data to support estimates for account adjustments or accrual reporting.
Research escalated customer issues and prepare summaries for management.
Conduct account analysis across residential, commercial, and municipal customers using enterprise systems.
Support audit activities by preparing draft schedules and gathering RFI documentation.
Translate complex billing concepts into clear explanations for internal stakeholders.
Assist with reconciliations involving customer accounts, vendor invoices, and general ledger items.
Help coordinate customer messaging by supporting the notification platform and verifying data accuracy.
Participate in cross‑functional improvement work using methods like root‑cause analysis or continuous‑improvement tools.