Intern - Client Delivery Operations

Vaniam Group

28d•Remote

About The Position

Vaniam Group's Client Services and Curio teams are at the heart of what we deliver — managing complex medical communications programs for leading biopharmaceutical companies. As our Client Delivery Operations Intern, you'll use AI to document, streamline, and optimize the workflows that power our client engagements. This role is built for someone who's detail-oriented, process-minded, and excited to make a measurable impact on how a growing organization delivers its best work.

Requirements

Currently pursuing a bachelor's or master's degree in Marketing, Business, Operations Management, Communications, Healthcare Administration, or a related field
Strong organizational and analytical skills, with the ability to break down complex processes into clear, logical steps
Excellent written communication skills, particularly for creating documentation and process guides
Proficiency in Microsoft Office Suite and comfort adopting new collaboration and project management tools
Availability to work 15-20 hours per week for 10–12 weeks (May/June through August/September 2026)

Nice To Haves

Familiarity with AI tools such as Claude, Copilot, or similar platforms for content drafting, summarization, or workflow automation is a plus

Responsibilities

Map and document core client delivery workflows, from project kickoff through final deliverable, in close collaboration with Client Services and Curio team members
Identify bottlenecks, inconsistencies, and manual steps within existing processes that could benefit from standardization or AI-assisted automation
Develop a suite of SOPs, checklists, and delivery playbooks that establish clear, repeatable standards for client-facing work
Create AI prompt templates for Claude, Copilot, and other approved tools, designed for ongoing use in delivery tasks such as timeline generation, status reporting, and quality checks
Pilot the new playbooks and templates with at least one active account team, gather feedback, and refine based on real delivery conditions
Present a final summary of process improvements, estimated time savings, and recommendations for organization-wide rollout