Client Support Intern

Foundant + smartsimple•Bozeman, MT

About The Position

This internship offers a unique opportunity to build confidence in communicating clearly and professionally with clients, teammates, and stakeholders. You will support day-to-day client needs by answering questions, troubleshooting issues, escalating software bugs, and contributing to positive client experiences. The role involves applying technical curiosity and problem-solving skills to find effective solutions using Foundant’s software tools. You will engage with clients through various communication channels, learning to deliver great service and grow your understanding of the philanthropic sector and technology's role in driving impact. This is a collaborative role within a supportive team of students and early-career professionals, providing hands-on experience with Foundant’s software suite and developing versatile skills for future opportunities.

Requirements

Must be currently enrolled in an accredited academic program (college, university, or equivalent).
Ability to commit to 20+ hours per week, Monday through Friday, with a flexible schedule coordinated around team and organizational needs.
Willingness to engage in a 9-month or longer service term, with potential to extend for the right candidate.
A collaborative mindset, eagerness to learn, and motivation to grow in a fast-paced, team-oriented environment.
Strong written and verbal communication skills, and a desire to gain real-world experience supporting clients and working with software tools.

Nice To Haves

Students from all areas of study are encouraged to apply - diverse perspectives and backgrounds are valued and welcomed.
Coursework or interest in fields such as Accounting, Computer Science, or Communications is considered an asset.

Responsibilities

Build confidence in communicating clearly and professionally with clients, teammates, and stakeholders at all levels across Foundant Technologies and SmartSimple.
Support day-to-day client needs by answering questions, helping troubleshoot issues, escalating software bugs when needed, and contributing to positive client experiences.
Apply technical curiosity and problem-solving skills to find thoughtful, effective solutions using Foundant’s software tools.
Professionally engage with clients through phone calls, chats, and emails, learning how to deliver great service across communication channels.
Grow understanding of the philanthropic sector and how technology plays a key role in driving meaningful impact.
Collaborate with a supportive, fun team of fellow students and early-career professionals in a team-first environment.
Gain hands-on experience with Foundant’s full suite of software products while developing versatile skills that will give a strong edge in the next opportunity.