Intermittent License Clerk

COUNTY OF CARLTON•Cloquet, MN

11d•$24 - $28•Onsite

About The Position

Provide the public with licensing and registration for all types of motor vehicles and trailers, including those required by the Department of Natural Resources; perform driver’s license and ID transactions; perform clerical and cashier duties related to such licensing.

Requirements

High school diploma or equivalent
Two (2) years of full-time clerical/cashier work experience with demonstrated heavy public contact.
Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
U.S. citizenship required to issue enhanced identification cards and drivers licenses.
Successful applicant must pass a background check.
Knowledge of general office operating and organization procedures.
Knowledge of grammar and spelling sufficient to generate written communication and to interact with the public.
Knowledge of cashier and cash management practices.
Knowledge of terminology and concepts unique to the assigned department.
Strong public relations and customer service skills to deal with the public, resolve issues, effectively manage difficult customers, and explain laws and departmental operations and rules.
Strong computer skills with proficiency in Microsoft Office Suite and other office specific software, along with strong typing skills.
Skill and ability to operate and troubleshoot office machines, including computerized equipment.
Ability to maintain confidential information in accordance with state statutes and county standards.
Ability to communicate effectively, courteously and professionally with others in person and over the telephone.
Strong ability to work effectively in a team environment.
Ability to develop and maintain effective working relationships with supervisors, co-workers, other county staff and members of the public.
Ability to make mathematical calculations, computations and tabulations with a high degree of accuracy in order to complete applications.
Ability to organize and prioritize work, pay attention to detail and meet deadlines.
Ability to compile materials and prepare factual, clear and concise reports, utilizing the appropriate software.

Responsibilities

Process routine applications for title transfer, corrections, renewals, new purchases and a variety of other situations for motorized vehicles and trailers.
Process routine applications, renewals, transfers and corrections for all-terrain vehicles, boats and snowmobiles under Department of Natural Resources (DNR) statutes.
Process routine driver’s license, enhanced driver’s license, REAL ID driver’s license, driver’s permit, REAL ID and Minnesota ID transactions, including verification of multiple identity documentation types in compliance with state and federal regulations.
Perform cashier duties related to transactions.
Research routine inquiries for motor vehicle, driver’s license and DNR licensing.
Provide appropriate temporary or duplicate documents as needed.
Review work for accuracy and completeness.
Serve as the primary source of information for the public regarding motor vehicle, DNR, driver’s license and ID transactions and departmental processes and procedures.
Respond to inquiries, inform and educate the public in person and by phone, emails and letters regarding departmental services, processes and procedures, as well as applicable laws and statutes.
Serve as liaison with the general public, companies and other government agencies to exchange detailed and/or technical information.
Maintain working relationships that are essential to the department.
Communicate with the state via internet, telephone and paper.
Perform clerical support tasks related to individual documents received.
Enter, verify, review and transmit all daily transaction information and reports to the state, electronically and by paper.
Perform accounting functions for daily transactions, including balancing, reconciling, and preparing internal and external reports.