Intermediate Technician, Audiovisual and Educational Technologies (Evening Shift)

University of Ottawa•Ottawa, ON

3d•Onsite

About The Position

The Information Technology department at the University of Ottawa is a dynamic and collaborative environment focused on optimizing technological investments to enhance the student experience and support faculty, researchers, and staff. We seek professionals eager to advance IT in higher education. This role reports to the Lead Technician, Audiovisual and Educational Technologies, and provides advice and technical support for the installation, operation, access, security, maintenance, and repair of all educational technology equipment and applications on campus. This includes audioconference, videoconference, distance education, audiovisual, and multimedia equipment, both on and off-campus. The goal is to provide effective and efficient services that meet or exceed customer service standards, ensuring a positive and productive learning environment for students and professors.

Requirements

Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications, normally acquired through postsecondary education or three (3) years of pertinent experience.
Several years of experience in providing technical support and training to clients, on site and remotely.
A valid A+ Certification or willingness to obtain.
Health and safety certification for construction and maintenance operations or willingness to obtain.
Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility).
Knowledge of audio-visual systems and devices; design, cabling and termination skills.
Ability to work independently and in a team.
Planning and problem solving skills.
Ability to work under pressure, manage multiple priorities and meet strict deadlines.
Ability to lift and transport objects up to 20kg, climb ladders and occasionally work in confined spaces.
Bilingualism – English and French (written and spoken).

Responsibilities

Provide technical support to end users for all educational technology equipment and applications, including hardware and software configuration, calibration, cabling, repair, upgrades, on-site network image restoration, debugging, testing, and maintenance.
Manage and support clients’ needs remotely or on-site.
Perform cabling and new equipment installations in classrooms and specialized facilities, including various types of educational technology equipment used in a pedagogical setting.
Provide immediate support during classroom and video/audio conference malfunctions, ensuring timely repair or alternative solutions.
Participate in the development of new procedures to streamline and improve customer service, especially for pedagogical support activities.
Perform regular inspections to ensure a high level of security, reliability, and performance of classroom educational technologies.
Ensure consistent accessibility to multimedia rooms by providing, monitoring, and maintaining IP addresses, accounts, and access codes/cards.
Program, scan, and set appropriate frequencies for peripheral equipment.
Program and calibrate audio digital settings for sound systems.
Install and test portable lecture capture devices.
Provide backup assistance to Programmers during testing and set up of classroom control systems.