Intermediate Specialist, Academic Success and Mentoring

University of Ottawa•Ottawa, ON

1d•CA$85,040 - CA$107,421•Onsite

About The Position

Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions. We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more! There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do. Position Purpose: Manage and oversee the daily operations of the Academic Writing Assistance Centre (CARTU) and coordinate the services and activities offered to students related to academic writing. Ensure the ongoing development of mentors by designing and implementing training programs, organizing workshops, and monitoring mentors' progress and performance. Collaborate with faculties and administrative units to develop relevant training content tailored to the needs of mentors across the University, with the goal of maintaining a community of best practices in mentoring.

Requirements

Bachelor’s degree in a relevant discipline and a minimum of five (5) years of customer service experience, OR a master’s degree in a relevant discipline and a minimum of two (2) years of customer service experience (master’s degree preferred).
Bilingualism: French and English (spoken and written), to be considered for this position, candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Experience in tutoring, mentoring, or formal teaching.
Excellent academic writing and verbal communication skills in both French and English.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Excellent interpersonal skills and demonstrated leadership abilities.
Ability to work both independently and collaboratively as part of a team
Demonstrated flexibility in work schedule, with occasional evening and weekend work required.
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

Nice To Haves

master’s degree preferred

Responsibilities

Oversee the daily operations of the Centre, including scheduling writing mentors, coordinating student appointments, and managing the physical and technological resources required for service delivery.
Recruit, select, and train writing mentors to provide academic writing support to students. Organize ongoing training sessions to enhance mentors’ writing, coaching, and peer-support skills.
Provide one-on-one writing support sessions to undergraduate and graduate students across various academic disciplines. Assist students in developing their academic writing skills, organizing and structuring their assignments, and improving their writing style and clarity.
Design and implement a range of services for the student community that address needs identified by faculties and administrative units. These services may take various forms, including writing workshops, writing cafés, anti-procrastination events, and other academic support initiatives.
Collaborate with faculties and administrative units to develop and coordinate activities and services for undergraduate and graduate students related to academic writing, such as writing cafés, anti-procrastination initiatives, and other writing support programs.
Develop and maintain a repository of academic writing resources, including style guides, sample papers, citation and referencing tools, and text-review software. Provide guidance and support to writing mentors in the effective use of these resources.
Work closely with the Student Affairs Communications Officer to promote CARTU programs, services, and activities and to ensure effective communication with the student community.