Intermediate or Senior Business Advisor

Intact FC • Edmonton, AB

10d • Hybrid

About The Position

We are looking for an Intermediate or Senior Business Advisor to join our team! There are two positions to be filled: one permanent and one temporary for a 12-month contract. As an Intermediate or Senior Business Advisor within our Strategy & Transformation team, you will play an important role in enhancing our business process and operational effectiveness. In this dynamic role, you will help drive efficient processes to deliver unmatched customer service. Your continuous improvement mindset will be critical, as you will act as a representative for the Claims function. Highly autonomous and exceptionally rigorous, you strive for process excellence.

Requirements

• At least 5 - 8 years of experience in consulting, analysis, management, or a comparable role
• Experience in the insurance sector
• Ability to combine strategic thinking with rigorous delivery execution
• Excellent communication skills (verbal and written), including presenting, with the ability to translate complex data and concepts for diverse stakeholders
• Proven analytical skills, strong attention to detail, intellectual curiosity, and a continuous improvement mindset
• Strong interpersonal skills: team player with a positive attitude, ability to build relationships, and to give and receive constructive feedback
• Hands-on experience in project management and change management; ability to solve problems and influence to overcome resistance to change
• Intermediate-to-advanced proficiency with Microsoft Office and data visualization tools (Power BI, Excel, Visio, PowerPoint)
• Process mapping skills (intermediate to advanced)
• Comfortable with ambiguity
• Must be eligible to work in Canada

Nice To Haves

• Lean Six Sigma certification (Green Belt or Black Belt)
• Experience in claims
• Value stream mapping
• STEM education (science, technology, engineering, mathematics) preferred

Responsibilities

• Lead projects with stakeholders across the Claims West operation to enhance efficiency and address operational challenges, while supporting the business in effective execution and change management
• Assess operational challenges by gathering inputs from teams, reviewing performance indicators, mapping processes, and identifying root causes
• Reimagine outcome-focused processes, clarify decision points, and lead portfolio-level performance
• Lead or contribute to process improvement initiatives from ideation through implementation and control of solutions
• Build relationships with stakeholders. Collaborate with teams and subject-matter experts to assess the current state and define the future state, leveraging a common methodological framework
• Optimize claims management models and ways of working to enhance operational efficiency and service quality
• Propose creative business solutions and develop actionable recommendations; simplify and communicate complex concepts, both verbally and in writing, to stakeholders ranging from front-line teams to senior executives
• Develop documentation and assets (tools, templates, analyses) to support recommendations and implementation
• Promote a continuous improvement culture within the organization
• Monitor outcomes by tracking agreed performance measures and surfacing insights and trends; partner with reporting/analytics teams as needed
• Facilitate working sessions and workshops (e.g., process redesign, prioritization, decisioning) to align stakeholders on current state, future state, and next steps
• Connect and de-risk: Link initiatives with strong business acumen to identify risks and drive coherent execution
• Collect, research, extract, and structure data; perform statistical analyses (basic to advanced) and cost-benefit analyses; compile and synthesize results
• Leverage insights on industry trends and best practices to maintain a competitive edge and drive continuous organizational improvement
• Support on recurrent reports, including creation, development, modification, and production of reports in Excel, Power BI and other tools
• Create and present clear, concise, and persuasive data-driven narratives tailored to diverse audiences, including executive leadership, using tools like PowerPoint to ensure effective communication of complex insights
• Provide strategic recommendations and insights through executive-level presentations to leadership for informed decision-making

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Pension offerings provide flexibility and long-term security for our employees beyond their careers
• Opportunity to receive guaranteed income for life via our defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees