Business Advisor Senior

USAA • San Antonio, TX

13h • $85,040 - $162,550 • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Advisor Senior, you will the role provide strategic advisory support to stakeholders by delivering comprehensive business planning guidance, including research, development, planning, and implementation of procedures and processes. The objective is to enhance business viability, ensure regulatory compliance, and drive product competitiveness and sustainable, profitable growth. The position is responsible for designing and implementing data‑driven, best‑in‑class solutions to complex business challenges and influencing key business decisions across the relevant lines of business. This includes proactively identifying opportunities to optimize, streamline, or transform existing initiatives, programs, and operating models. The role also entails identifying regulatory, operational, and control gaps within the business experience and implementing mitigations to reduce financial, reputational, and member‑level risks. Additional key responsibilities include leading and facilitating control testing discussions, ensuring that all key controls are appropriately designed, tested, and demonstrated as effective. The role also leads risk identification and management activities for the Bank Marketing organization, including oversight of the risk management program, assessment of residual risks, and ongoing monitoring to ensure adherence to applicable regulatory and compliance requirements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project management, process consulting, or business optimization planning experience within the financial services industry.
• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Aprimo, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.
• Experience developing solutions and recommendations that will increase efficiency and improve business decisions, including managing performance and profitability, in adherence to risk and compliance guidelines.
• Knowledgeable in the applications of Agile process and procedures.
• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.
• Advanced knowledge of Microsoft Office.

Nice To Haves

• US military experience through military service or a military spouse/domestic partner [optional]
• Strong Documentation experience writing Policy, Standard, Procedures, and/or Playbooks to convey framework requirements to business entities; implementation and change management of said-documents
• Advanced knowledge of risk metric management and governance; experience designing, implementing and maintaining risk dashboard reporting routines inclusive of close-loop accountability escalation protocols such as business disposition responses such as path to green and remediation action plans
• Experience with holistic accountability and ownership of Risk Appetite Metrics (RAM), Key Risk Metrics (KRI), Key Performance Indicators (KPI) and other business metrics; establishing appetites, thresholds and triggers. Maintenance of business rationale to support the development and integrity of such metrics.
• Excellent oral and written communicator who can translate technical requirements (the what) and explain to business operational owners (the why), using risk and reward terms; experience building and writing reports for executive audience
• Contributing to the design, build and design of high-performing teams, mature framework and rigor routines
• Ownership and execution knowledge of risk frameworks and compliance management systems, along with their supporting activities; specific expert-level acumen of process risk control inventory and risk control self assessment function.

Responsibilities

• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.
• Leads teams and owns project management action plans, business rules analysis and development, product development and service delivery.
• Collaborates with bank and enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects and initiatives, and responsible for required documentation of business decisions.
• Responsible for monitoring risks within the internal control environment and advising on and recommending risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
• Coordinates training, communications and related activities for new processes, product updates etc. where changes may be more complex and/or may have cross-functional impact.
• May conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.
• Monitors, develop and communicate audit testing, control testing and examination requests.
• Assists with development and management of operational reporting and provides trend analyses and solutions.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees