Intermediate Information Services Developer

IU Health • Indianapolis, IN

3d • Hybrid

About The Position

We are seeking a mid-level Intermediate Information Services Developer to join our Intelligent Automation team, with a primary focus on supporting Revenue Cycle Services (RCS) initiatives. This role is centered on designing, building, and supporting automation solutions that improve operational efficiency, reduce manual effort, and enhance accuracy across critical healthcare processes. The ideal candidate brings a strong foundation in automation technologies—particularly Power Automate—along with the ability to collaborate with both technical and non-technical stakeholders. Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Software Design and Dev COE team in the role of Intermediate Information Services Developer. This position is full time, hybrid located in Indianapolis, IN.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 3–5+ years of experience in software development, automation, or a related field
• Requires experience with one or more programming languages, including but not limited to: SQL, CCL(Cerner Command Language), HTML, CSS, XML, TCL, or JavaScript.
• Requires database experience such as but not limited to Oracle, SQL Server, etc.
• Hands-on experience with Power Automate (cloud flows and/or desktop flows)
• Experience building and supporting end-to-end automation solutions (workflows, integrations, or RPA)

Nice To Haves

• Experience with ServiceNow workflows or automation capabilities
• Exposure to RPA platforms (e.g., Blue Prism, Automation Anywhere)
• Experience integrating systems via APIs, connectors, or data services
• Familiarity with healthcare workflows, particularly Revenue Cycle processes
• Strong problem-solving skills and ability to debug, troubleshoot, and optimize solutions
• Experience working with stakeholders to translate business needs into technical solutions
• Excellent communication skills—ability to explain technical concepts in clear, business-friendly language
• Exposure to AI or intelligent automation use cases
• Experience working in regulated environments (e.g., healthcare, compliance-focused industries)
• Healthcare, health insurance and health providers experience and understanding of processes is desired.
• Web-based technology experience (browsers, CSS, XML, XHTML, XSLT, JavaScript, jQuery, JSON, AJAX) preferred.

Responsibilities

• Design, build, and maintain automation solutions using Power Automate, ServiceNow, and RPA tools such as Blue Prism
• Support a portfolio of automation initiatives for Revenue Cycle Services, including both project-based work and ongoing production support
• Partner with business stakeholders to gather requirements, analyze processes, and translate needs into scalable automation solutions
• Troubleshoot and resolve issues in existing automation workflows; monitor performance and optimize reliability
• Collaborate with IS leadership and cross-functional teams to prioritize and deliver automation solutions with measurable business impact
• Contribute to AI-driven use cases, partnering with internal teams to evaluate and implement intelligent automation opportunities
• Help mature and expand ServiceNow automation capabilities, including potential ownership of select automation functions
• Document solutions, provide knowledge transfer, and support end users and operations teams

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree