(Hybrid) Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

SMUD•Sacramento, CA

6d•$105,456 - $139,651•Hybrid

About The Position

SMUD is seeking an experienced, growth-oriented Intermediate Enterprise Technology Analyst to join our team. In this role, you will be joining a team of highly skilled enterprise technology analysts working in a fast-paced and dynamic work environment dedicated to leading edge HCM Platforms and other enterprise applications. We are responsible for the design, configuration, operation, maintenance, and enhancement of these enterprise applications to ensure that they are reliable, optimized, and meet the needs of the business units. SMUD's IT department has frequently been named in ComputerWorld's top 100 best places to work in IT and is also one of the Sacramento area's top employers. We are looking for individuals with experience configuring and supporting HCM cloud solutions who have proven technical aptitude, and a commitment to learning new technologies and skills. This position requires the knowledge, skills, and ability to learn, implement and enhance new technologies: Analyze and Map: Evaluate complex business processes and independently match user requirements to system capabilities. Design and Build: Translate business requirements into detailed functional specifications, configurations, and technical designs. Test and Validate: Develop robust testing criteria, and execute end-to-end system testing. Integrate and Resolve: Identify critical system integration points and resolve moderately complex technical and configuration issues. Build Relationships: Establish and maintain effective working relationships with internal stakeholders and external vendors across diverse, cross-functional teams. Collaborate and Align: Facilitate discussions in large group settings, guide user forums, and drive consensus on system changes and operational improvements. Drive Results: Maintain flexibility in a changing tech environment, remaining highly organized and driven to hit concurrent project milestones. We are posting this opportunity for the Intermediate level along with our Entry and Journey level positions. The department will be filling one position at either of those levels. If you are interested in the Entry and Journey level positions you will need to apply to those positions separately. This position requires weekly onsite in-office work. Under general supervision, performs basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; participates in performing as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall. There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements: Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series: Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level. Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level. Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job. Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series: Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity. Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed. Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series. Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series. om the outside with the required minimum qualifications in one of the specialty areas. Incumbents will focus on the following five specialty areas detailed below: Enterprise Systems Design, Enterprise Applications - Modifications and Enhancements, Enterprise Applications - Optimization, Enterprise System Reporting, Project Management - Functional/Technical Focus. Enterprise Systems Design: Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community. Enterprise Applications - Modifications and Enhancements: Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community. Enterprise Applications - Modifications and Enhancements: Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions. Enterprise Applications - Optimization: Assist in the effort to offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems. Enterprise System Reporting: Learn to provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs. Project Management - Functional/Technical Focus: Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors. Perform other related duties as needed to include working outside of typical business hours when necessary.

Requirements

High School diploma or equivalent.
At least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.
Knowledge of enterprise application systems design, configuration, and functionality.
Knowledge of concepts of the system development lifecycle.
Knowledge of concepts of implementation strategies.
Knowledge of concepts of data modeling, scripting, report design, data maintenance and retrieval.
Knowledge of computer systems and resources.
Knowledge of techniques and practices for resolving technical issues.
Knowledge of characteristics and operational needs of various organizational units.
Knowledge of standard business policies and procedures.
Knowledge of standard operating procedures for modern office equipment including a computer and applicable software.
Knowledge of methods and techniques for training staff.
Ability to explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally.
Ability to assess procedures/systems and develop/implement operational improvements.
Ability to develop an estimation of how a system should work under ideal conditions.
Ability to evaluate and resolve technical issues.
Ability to generate a number of viable alternatives to problems.
Ability to identify significant organizational issues, concerns, and needs, and develop strategies for rectifying them.
Ability to utilize judgement and analysis to identify the advantages and disadvantages of different approaches.
Ability to read and interpret plans, diagrams and specifications.
Ability to schedule and prioritize own work assignments to meet expected timeframes.
Ability to work on one's own on projects of minor to moderate complexity.
Ability to evaluate business processes.
Ability to match user requirements to system capabilities.
Ability to develop detailed specifications.
Ability to recognize and understand system integration points.
Ability to develop testing criteria and conduct testing.
Ability to identify and assess training needs for staff.
Ability to provide on-the-job training.
Ability to effectively work on one's own or in a team.
Ability to troubleshoot user and system problems.
Ability to perform ad-hoc reporting and make script changes to reports and forms.
Ability to stay abreast of new IT technology, tools and methods.
Ability to utilize a personal computer, systems and software relevant to the job.
Ability to communicate effectively orally and in writing internally/externally.
Ability to establish and maintain effective internal/external working relationships and work effectively in diverse teams.
Ability to coordinate project efforts.
Ability to drive optimization efforts.
Ability to act as functional lead on projects.

Nice To Haves

Bachelor of Science degree from an accredited college or university majoring in Computer Science, Management Information Systems, or a related field.
SAP experience, preferably in an IT role.
One year or more Hands-on experience with SAP Success Factors Core HR, Payroll or ADP/Workforce Software Time and Attendance experience preferably in IT.
Experience working with the Software Development Lifecycle.
One year or more configuring and supporting a HRIS cloud application.
Experience working in a production support role.
Programming experience, including experience debugging.
Basic experience with enterprise applications that require complex integrations to one or more systems.
Proven analytical skills and the ability to work with team members at all project levels.
Experience with reporting and analytics tools.

Responsibilities

Evaluate complex business processes and independently match user requirements to system capabilities.
Translate business requirements into detailed functional specifications, configurations, and technical designs.
Develop robust testing criteria, and execute end-to-end system testing.
Identify critical system integration points and resolve moderately complex technical and configuration issues.
Establish and maintain effective working relationships with internal stakeholders and external vendors across diverse, cross-functional teams.
Facilitate discussions in large group settings, guide user forums, and drive consensus on system changes and operational improvements.
Maintain flexibility in a changing tech environment, remaining highly organized and driven to hit concurrent project milestones.
Design and configure various enterprise technology solutions to support business units.
Develop detailed designs and define user requirements by collaborating with process owners.
Document business processes and transaction steps.
Define codes and values.
Address integration issues.
Plan implementation strategies.
Communicate technical information to the user community.
Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology.
Participate in facilitating user group forums.
Identify needed changes and enhancements.
Perform workflow and process evaluation.
Identify impacts to business processes.
Revise user and system requirements.
Design and integrate modifications.
Prepare change notices.
Provide technical consultation and solutions.
Offer technical support and user training.
Establish training needs.
Develop training material.
Conduct classroom and on-the-job training.
Troubleshoot user obstacles through training and/or on-line support.
Troubleshoot system problems.
Provide business units with business necessity information by designing user reports.
Produce standard and custom reports.
Perform ad-hoc queries.
Modify standard forms and reports.
Work with users to define reporting needs.
Assist and support projects and initiatives from a functional and/or technical perspective.
Refer problems to supervision/management where solutions are not readily achievable.
Participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget.
Assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
Perform other related duties as needed to include working outside of typical business hours when necessary.