Intermediate Accident Benefit Adjuster
About The Position
For over 50 years, CAA Insurance has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. At CCG, we are committed to delivering an exceptional Associate experience. We offer work-life harmony with access to an award-winning holistic wellness program, continuous learning through our robust corporate curriculum and education reimbursement program, incredible rewards, travel incentives, and product and service discounts, pay-for-performance and best-in-class recognition programs, and competitive benefits that include a defined contribution plan, personal spending account, and so much more. Join our growing team where everyone belongs!
Requirements
- Minimum of 2-3 years Accident Benefit claims handling experience
- Through knowledge of the legislation that governs these benefits (SABS)
- Well-honed negotiation skills
- Excellent customer service and interpersonal skills
- Exceptional communication skills both written and oral
- Strong organizational and time management skills coupled with strong decision-making skills
Nice To Haves
- Post- secondary education in a related field, and/or working towards CIP designation would be preferred
Responsibilities
- Handle MIG and non-MIG files up to the point of CAT
- Responsible for investigation, evaluation, negotiation and settlement and administration of all accident benefit claims through detailed and thorough investigation, needs analysis, entitlement to benefits, facilitation of coverage and delivery of superior customer service
- Effectively guide and assist the insured through the claim process, in order to achieve service excellence and successful file resolution
- Responsible for benefit payments (as per legislation)
- This role does not have an ADR component, although, there is opportunity to be part of mediations, arbitrations and discoveries as learning opportunities
Benefits
- Access to an award-winning holistic wellness program
- Continuous learning through our robust corporate curriculum
- Education reimbursement program
- Incredible rewards
- Travel incentives
- Product and service discounts
- Pay-for-performance
- Best-in-class recognition programs
- Defined contribution plan
- Personal spending account
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
