Interim Manager (12 Month Contract)

Sephora•Newmarket, ON

2d•CA$54,800 - CA$68,500•Onsite

About The Position

As an Interim Manager at Sephora, you will oversee the success of either our Store Operations, Beauty Services or the sales floor. Our leadership roles are all rooted in coaching and development, driving your teams to perform at their best while prioritizing the client experience. This position directly influences store performance by training your team to effectively utilize Sephora’s processes and inspiring them to exceed company goals. Reporting to the Store Director, the Interim Manager supports a team of Leads, Advisors, and/or Consultants. Our interim roles are fixed contract positions, that have a definitive end date. These roles are still eligible for Sephora’s Perks and Benefits!

Requirements

A minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
Metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
Ability to maintain composure and possess strong managerial courage to have those tough conversations when needed.
Proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
Excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely.
Experience in Windows, Word, and Excel.

Responsibilities

Execute training for all new and existing Beauty Advisors.
Facilitate orientation & our selling model training sessions whenever possible.
Respond promptly to all client feedback, addressing issues and comments from Sephora’s client feedback tool (Medallia), the service hotline, or direct client interactions.
Regularly serve as the Client Experience Lead (CEL) in-store and engage with Beauty Advisors and clients on-stage whenever possible.
Support annual performance reviews for direct reports in a complete and timely manner, as well as oversee the process for the entire store.
Participate in the management of all performance management situations within the team.
Ensure timely feedback for improvement is delivered and followed up on as necessary.
Ensure merchandising concepts and sales floor visuals align with company standards.
Maintain a clean, organized sales floor and manage tester and supply levels.
Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
Ensure all beauty advisors are properly engaging with all store brands visiting the store.
Ensure all brand representatives effectively train and coach the team on their products.
Provide feedback on brand training effectiveness when possible.