Interim Housing Program Manager | N. Hollywood, 91601

JOYOUS VENTURES LLC•Carson, CA

10d•Onsite

About The Position

Joyous Ventures is seeking a dedicated and experienced Program Manager to lead operations at our interim housing facility serving justice-involved individuals experiencing homelessness. This role is central to ensuring high-quality service delivery, staff coordination, and compliance with funder and regulatory standards. The ideal candidate is a strategic leader with a trauma-informed approach and a deep commitment to equity, dignity, and community healing.

Requirements

Minimum 1 year of experience in program management, housing services, or justice-involved populations
Strong leadership, communication, and conflict resolution skills
Ability to manage crisis situations with composure and empathy
Commitment to trauma-informed care and harm reduction principles
Willingness to be on-call and work flexible hours as needed

Nice To Haves

Bachelor’s degree in Social Work, Public Administration, or related field preferred
Familiarity with DHS, JCOD, ODR, and HMIS systems preferred

Responsibilities

Oversee daily operations, including staff supervision, scheduling, and resource allocation
Recruit, train, and onboard staff and volunteers
Conduct performance evaluations and facilitate ongoing professional development
Lead or delegate weekly staff meetings, daily huddles, and shift exchanges
Promote a collaborative, respectful, and mission-aligned work culture
Ensure programs meet the diverse needs of participants and align with organizational goals
Maintain accurate records and prepare timely reports on program activities and outcomes
Coordinate educational, vocational, and recreational programming tailored to participant needs
Provide direct support including intake assessments, case management, and crisis intervention
Partner with external service providers to connect participants to healthcare, education, and employment
Advocate for equitable access to services, especially in healthcare and behavioral health
Conduct regular chart audits (CHAMP, HMIS, CMS, MedCall, and program files) with support from Compliance Coordinator.
Ensure charts meet standards set by DHS, JCOD, ODR, and Joyous Ventures
Confirm participants are receiving care as outlined by funders and organizational protocols
Submit all required weekly and monthly reports accurately and on time
Provide 24/7 on-call crisis intervention and de-escalation support
Attend staff meetings, supervision sessions, case conferences, and required trainings
Ensure full compliance with regulatory and organizational policies
Perform other duties as assigned to support facility success