Interim Director, Communications (6-Month Contract)
About The Position
PagerDuty is seeking an Interim Director of Communications to join their diverse, customer-focused team. This role reports to the Chief Communications Officer and will lead a team of three internal professionals and five global agencies. The position is part of the Global Communications team, responsible for protecting and promoting the PagerDuty brand externally to the market and internally to its global workforce. The role will oversee PR/Media Relations, Social Media, and Internal Communications, ensuring cohesive storytelling across all channels. This is a leadership role during a high-growth period, serving as a strategist for the platform narrative for the media while keeping employees informed and inspired. The ideal candidate is a seasoned, versatile communications leader with a "playbook-optional" mindset, thriving in fast-paced SaaS environments and passionate about building executive trust and driving operational excellence. This role requires coming into the San Francisco office two days a week.
Requirements
- 12+ years of experience in Corporate Communications, PR, or a mix of External and Internal Communications.
- 5+ years of experience managing PR agencies and leading high-performing internal teams.
- Proven experience in executive coaching and ghostwriting for C-suite leaders.
- Experience managing large-scale internal events (e.g., Town Halls) and complex change management initiatives.
- Bachelor’s degree in Communications, Journalism, Marketing, or equivalent degree or experience.
Nice To Haves
- Familiarity with the PagerDuty platform or the broader DevOps/AIOps/SaaS ecosystem.
- Exceptional "pivot" skills: Ability to transition from technical PR pitching to sensitive internal employee memos.
- High-growth veteran: Experience navigating mid-to-large scale enterprise tech companies.
- Poise under pressure: Demonstrated ability to manage crises and overlapping deadlines with a calm, strategic approach.
- Relationship builder: Ability to quickly earn trust with executive leadership and lead a diverse, global team.
Responsibilities
- Lead Global PR & Media Strategy: Maintain momentum for global PR efforts, ensuring unified storytelling across regional agencies while managing monthly alignment calls and biweekly updates.
- Oversee Research & Thought Leadership: Lead the end-to-end production of quarterly data-driven research studies and partner with executives to ghostwrite high-impact narratives on Agentic AI and the Operations Cloud.
- Drive Internal Communications: Lead the strategy and execution of monthly global Town Halls and draft critical announcements for the CEO and leadership team to ensure transparency and alignment.
- Manage Change & Executive Voice: Drive communications for organizational shifts and product evolutions with empathy, while providing high-level oversight for brand voice consistency across social media.
- Execute Media Events & Awards: Manage the execution of high-impact media briefings and oversee the global corporate and product awards calendar to secure top-tier recognition for PagerDuty’s innovation.
- Measure Impact: Deliver comprehensive monthly and quarterly reports tracking Share of Voice (SoV), sentiment, and media impact against competitors to quantify global storytelling success.
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Director
