Interim Center Supervisor (Bilingual)

CSL Plasma•Las Cruces, NM

12d

About The Position

The Interim Center Supervisor is responsible for supervising daily plasma center operations and staff to support efficient plasma collections. The position reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety requirements. The supervisor may perform tasks in work areas, assist with recruitment and marketing initiatives, and will be cross-trained in technical areas and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion. CSL Plasma operates a network of nearly 330 donation centers in the U.S. and Europe. It is a subsidiary of CSL, a global biopharmaceutical company. Plasma collected at CSL Plasma facilities is used by CSL to manufacture plasma-derived therapies. CSL employs more than 29,000 people. The organization describes inclusion and belonging as central to its mission and identifies itself as an Equal Opportunity Employer.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear Personal Protective Equipment while performing specific tasks or working in designated areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in accordance with Standard Operating Procedures (SOPs).
Provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas when required.
Advise management about employee-relations matters and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure staffing levels provide adequate support based on center size, structure, and donor flow.
Monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for center hyperimmune programs, if applicable.
Maintain an orderly, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
Conduct routine internal procedures and documentation audits, as needed.
Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.