Bilingual Contact Center Supervisor

Datamark, Inc. • El Paso, TX

5d • $45,000 - $45,000

About The Position

DATAMARK, Inc. is seeking a dedicated Bilingual Contact Center Supervisor to lead a team in delivering exceptional customer service. The supervisor oversees contact center agents, monitors performance, and ensures service level agreements are met. The role includes coaching agents, handling escalated issues, and fostering a positive work environment.

The supervisor contributes to ongoing process improvements and collaborates with various departments to support operational excellence and customer satisfaction.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a contact center environment.
• At least 1 year of supervisory or team lead experience.
• Bilingual proficiency in Spanish and English.
• Open availability.
• Must pass a thorough background check.
• Strong communication and interpersonal skills.
• Excellent leadership and coaching abilities.
• Familiarity with contact center metrics and performance indicators.
• Ability to handle escalated customer issues calmly and professionally.
• Proficiency in Microsoft Office and contact center software.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Supervise contact center agents.
• Monitor performance and ensure service level agreements are met.
• Coach agents.
• Handle escalated customer issues.
• Foster a positive work environment.
• Contribute to continuous process improvements.
• Collaborate with various departments to achieve operational excellence and customer satisfaction.

Benefits

• Health care plan, including medical, dental, and vision coverage.
• Retirement plan (401k).
• Life insurance (basic and voluntary).
• Paid time off.
• Short-term and long-term disability.
• Training and development.
• Wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED