INTERIM ADMISSION COORDINATOR

Integritus Healthcare•Yarmouth, MA

4d•$75,000 - $85,000•Onsite

About The Position

The Interim Admission Coordinator is responsible for coordinating and implementing the resident/patient admission process including preadmission clinical assessment screening and coordination, insurance/financial verifications and overall coordination of the admission process. Acts as a champion for customer service and supports the marketing efforts of the facility.

Requirements

Preadmission clinical assessment screening and coordination
Insurance/financial verifications
Customer service skills
Marketing support
Ability to obtain clinical and financial approval within 15-30 minutes
Coordination with various departments (rehab, social work, nursing, dietary)
Completion of admission paperwork
Knowledge of OBRA and PASAAR regulations
Tracking referrals in a database
Understanding of safety, infection control, sanitation, accident, fire, disaster and personnel policies and procedures
Understanding and upholding Residents' Bill of Rights
Maintaining confidentiality of resident information
Professional appearance and mannerisms
Acceptable level of attendance
Polite and courteous demeanor

Responsibilities

Schedule and conduct tours for prospective families and applicants. Share pertinent information regarding this facility, as well as any other Integritus Healthcare facilities or services that are appropriate. Obtain any additional information needed from the family to complete an application.
Acts as the intermediary between the liaisons and collects referral (clinical and financial) information. Obtains clinical and financial approval through appropriate channels with facility leadership within 15-30 minutes and lets the liaison know the status.
Assures the appropriate facility managers have the appropriate information to coordinate resident care for new admissions. Coordinate with rehab, social work, nursing, dietary and other departments as needed.
Obtains clinical approval from nursing management prior to admission of the resident.
Assures payor source is clear prior to admission. Coordinates with the Business Office to assure follow through.
Completes admission paperwork with the resident and/or appropriate family member.
Assure OBRA and PASAAR regulations are met prior to admission.
Notifies all managers of new resident admission via placing completed face sheet in staff mailboxes to assure all disciplines greet and evaluate the new resident timely.
Coordinates customer satisfaction survey efforts with facility leadership and home office staff.
Acts as a champion for customer service in the facility.
Helps to develop and maintain a yearly marketing plan based on facility needs.
Supports the maximization of census through effective internal marketing efforts.
Engages in the rounding for outcomes strategy with residents and families in an effort to assess whether there are unmet needs/desires and to recognize staff for a job well done.
Assumes any duties that are assigned by the administrator in order to provide optimal, achievable quality resident care and in meeting regulatory compliance.
Track referrals in data base weekly. Give administrator referral information on a monthly basis.
Makes efforts to recognize employees, educate and train employees, and promotes employee growth in an effort to increase retention and employee satisfaction.
Assures a check and balance systems are in place to identify potential system breakdowns. Examples include: systems to assure accurate information such as advanced directives and next of kin from the referral and the medical record and assuring the correct information is given to My Innerview for customer service efforts.
Attends mandatory in-services held at the facility in a timely manner.
Understands and adheres to all safety, infection control, sanitation, accident, fire, disaster and personnel policies and procedures of the facility. Promotes a culture of safety.
Discuss any problems, needs or concerns that arise with the appropriate manager and/or the administrator.
Understands and upholds the Residents' Bill of Rights and holds all resident information confidential.
Represents this facility and the organization in a professional manner. Maintains a professional appearance and mannerisms according to facility standards.
Maintains an acceptable level of attendance in accordance with facility policy.
Displays a polite and courteous manner to all fellow employees, residents, and visitors.