INTENSIVE CASE MANAGER
About The Position
At Resources for Human Development (RHD) FaSST/Connections, we believe everyone deserves access to the support and resources needed to live a stable, healthy, and fulfilling life. We're seeking compassionate and motivated professionals who are committed to helping individuals navigate mental health challenges, access community resources, and achieve their personal goals. As an Intensive Case Manager, you'll play a vital role in empowering individuals to build independence, strengthen community connections, and improve their overall well-being. The FaSST/Connections Program provides Intensive Targeted Case Management services to families and individuals throughout Philadelphia who require mental health support services. Our team works closely with consumers, natural support systems, and community providers to ensure access to the services needed for long-term stability and recovery. We are dedicated to person-centered care that emphasizes individual strengths, community integration, self-determination, and meaningful recovery.
Requirements
- Bachelor's Degree in a Human Services field
- Valid Driver's License
- Knowledge of homelessness, addiction services, residential programs, mental illness, and treatment resources
- Experience with crisis prevention and de-escalation techniques
Nice To Haves
- Previous case management experience
- Experience working with individuals experiencing severe mental health challenges
- Familiarity with community-based behavioral health services
Responsibilities
- Assess and evaluate the needs of individuals assigned to your caseload
- Assist consumers in developing and achieving personal goals
- Link individuals to psychiatric, medical, social, residential, financial, and community-based services
- Monitor services and supports to ensure effectiveness and appropriateness
- Complete all required state-mandated documentation and service records
- Conduct outreach activities, including home visits and community-based support
- Help consumers establish and strengthen natural support networks
- Advocate on behalf of consumers to obtain critical resources and services
- Collaborate with family members, support systems, and service providers
- Monitor consumer progress and identify changes that may impact treatment or recovery
- Participate in crisis prevention and de-escalation efforts as needed
- Perform other related duties as assigned
Benefits
- Competitive Compensation
- DailyPay – Access Your Earned Wages Before Payday
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Employee Assistance Program
- Wellness Programs
- Employee Referral Bonuses
- Company-Paid Training
- Professional Development Opportunities
- Ongoing Training and Education
- Career Advancement Opportunities
- Leadership Development Programs
- Opportunities Across Multiple Service Lines
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
