Case Manager (DHS/HFH)

Life Skills Training and Educational Programs•Los Angeles, CA

12d•$28 - $28•Onsite

About The Position

The Intensive Case Manager (ICM), under the direction of the Project Manager, assists individuals and families who need support from the organization. The role serves participants in Los Angeles County and requires being physically present at each assigned property as scheduled, spending the required contracted hours at each property each month. The position is non-exempt and works 40 hours per week on the day shift. The ICM assesses participants’ needs, coordinates and tailors services, helps participants develop plans to address their needs, and connects them with community resources and human services. The role also supports job readiness, maintains participant records, completes timely data entry across multiple databases, prepares reports, and follows up on service plans and cases. LifeSTEPS describes its mission as empowering individuals and families through supportive housing and services, with a focus on skills, resources, stable housing, and breaking the cycle of poverty.

Requirements

Bachelor’s degree in social work, psychology, or a related field; an equivalent combination of education and experience may substitute for the degree.
Two years of experience in a similar environment providing social services, specifically working with homeless and formerly homeless populations.
Valid California driver’s license.
Reliable, insured transportation.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Promote and model LifeSTEPS workplace values of integrity, innovation, empowerment, respect, and personal growth in tandem with the Oz Principle.
Assess participants’ needs, including personal and family adjustments, finances, employment, food, clothing, housing, and physical or mental impairments, to determine the nature and degree of assistance needed.
Promote, coordinate, and tailor services to meet identified needs.
Be physically present at each assigned property as scheduled and spend the required contracted hours at each property per month.
Assist participants individually, with family, or in small groups in planning to meet their needs; help them mobilize personal capacities and environmental resources to improve social and economic functioning.
Advocate for participants and refer them to community resources, human services, and other organizations as needed.
Identify needs for auxiliary services and help develop them to facilitate applicants becoming job ready.
Instruct applicants in resume writing, job searching, and interviewing techniques.
Compile records and prepare reports.
Complete administrative assignments, including timely data entry in multiple databases.
Review service plans and follow up to assess the quantity and quality of services provided and the status of participant cases.
Access and record participant and community resource information.
Obtain supplementary information, such as employment, medical, or school records, as needed.
Study and assess the strengths and weaknesses of existing resources.

Benefits

Paid holidays.
Paid sick leave.
Employee Assistance Program.
LifeSTEPS Perks Program.
Medical insurance for benefit-eligible employees working 30 hours per week or more.
Dental insurance for benefit-eligible employees working 30 hours per week or more.
Vision insurance for benefit-eligible employees working 30 hours per week or more.
Life insurance for benefit-eligible employees working 30 hours per week or more.
401(k) plan for benefit-eligible employees working 30 hours per week or more.
Identity Theft Program for benefit-eligible employees working 30 hours per week or more.
Pet insurance for benefit-eligible employees working 30 hours per week or more.
Paid time off for benefit-eligible employees working 30 hours per week or more.