Intensive Case Manager

Portland Opportunities Industrialization Center Inc•Portland, OR

About The Position

This position is responsible working with the young adults who have been identified as being at very high risk of becoming involved in gun violence. Intensive Case Managers work primarily with young men age 18-35 who have extensive criminal justice involvement, are members of gangs, and have been shot before and/or have close friends who have been shot recently. Intensive Case managers help reduce gun violence in the city by performing the following duties.

Requirements

Demonstrated knowledge and understanding of the population served, the dynamics of the city’s gun violence problem and the groups and individuals who are driving the violence.
Willingness to navigate challenging neighborhoods, people, and families.
A valid driver license and the ability to meet insurability requirements.

Nice To Haves

Formal education or training in case management, social work, conflict resolution, violence reduction or criminology preferred but not required.

Responsibilities

Conduct outreach in the community; locate individuals identified as very high risk in order to engage them and enroll in services, respond on-site to gun violence hospitalizations and provide support to victims and families
Establish and maintain a positive and trusting relationship with each client and use influence to help clients make better decisions including desisting from violence
Case management: develop Life Plans with each client and document all case management efforts, update individual case files, and make all required entries into the data management system.
Make immediate contact with each referred client once assigned by their supervisor, no later than 24 hours after assignment
Provides immediate crisis response to POC victims of community violence and their families
Responds to Portland-metro area hospitals to support POC victims of community violence and their families following an incident
Conduct outreach in the community to locate individuals identified as very high risk in order to engage them and enroll in Intensive Case Management services
Frequent travel to different parts of the city and surrounding areas
Connect with each new client in-person within 48 hours of being assigned
Have an initial sole focus on establishing a positive and trusting relationship with each client, focused on spending in-person time
Develop Life Plan (case plans) with each client
Maintain a positive relationship while also beginning to connect clients to needed services once they are willing and ready
Use the positive and trusting relationship with each client to begin to influence their decision making in order to improve their outcomes.
Use the City’s incentive program to provide stipends and other incentives to clients to reward their achievement of milestones in the Life Plan and to support their continued engagement
Maintain consistent contact with each client on the case load in compliance their phase, as detailed in the contract
Document case management efforts, update individual case files, and make all required entries into the data management system.
Attend all mandatory and necessary meetings and trainings, including weekly staff meetings, your team meetings, Case Conferences, and all other meetings and trainings.
Engage in ongoing trainings about effective gun violence reduction strategies as well as professional development
Maintains punctual, regular and predictable attendance
Works collaboratively in a team environment with a spirit of cooperation
Respectfully takes direction from program manager and coordinator
Other duties as assigned