Intensive Case Management Intern - Spring 2027

International Rescue Committee • Charlottesville, VA

2d

About The Position

The Intensive Case Management (ICM) Intern works closely with ICM caseworkers to address clients’ areas of vulnerability and help them achieve their goals. The role supports client check-ins, intakes and assessments, referrals, case coordination, appointment transportation, and other assistance based on client needs. The internship is unpaid and reports to the Senior ICM Caseworker.

The International Rescue Committee (IRC) responds to humanitarian crises and supports people affected by conflict and disaster. Its work includes restoring health, safety, education, economic wellbeing, and power, as well as providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.

Requirements

• Sensitivity to client differences and respect for beliefs and values that may differ from one’s own.
• Strong interpersonal skills and an interest in working with the refugee community.
• Ownership of a car, a valid driver’s license, and car insurance.
• Willingness to transport clients in a personal vehicle.
• Willingness to be flexible and accommodating to client needs.

Responsibilities

• Attend intern orientation.
• Assist with client check-ins by phone or in person, as appropriate.
• Assist with ICM client intakes and assessments.
• Provide transportation to appointments and attend appointments with clients, as appropriate.
• Communicate with community partners for case coordination.
• Explore community resources and assist with client referrals.
• Assist clients as needed, including collecting signatures, completing paperwork, delivering items to clients’ homes, bill payment, mailing checks, and helping clients navigate systems such as medical, mental health, education, transportation, and benefits.
• Maintain thorough and accurate case file documentation in the IRC electronic system.
• Assist with organizing digital files.
• Record hours and submit a completed timesheet each month through the IRC’s online Volunteer Dashboard.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed